Aspect Information Company Name Caxton Registered Country/Area United Kingdom Years 15-20 years Regulation Regulated by FCA Payment Types All Business Payment Guides, Overseas Business Payments, Business Expense Management, and Business to Business Payments Customer Support Caxton Currency Card: UK calls: 0333 123 1812 Outside the UK: +44 (0) 207 201 0526, International Payments: UK calls: 0333 123 1815 Outside the UK: +44 (0) 207 235 3435, New business: UK calls: 0203 457 1168 and Live chat: Available, Existing clients: UK calls: 0203 457 1161 and Live chat: Available, Complaint: complaints@caxton.io and 0333 123 1812 or +44 20 7201 0526 from outside the UK, and Financial Ombudsman ServiceTelephone - 0800 023 4567 (landline users) or 0300 123 9 123 (mobile users)Email - complaint.info@financial-ombudsman.org.uk Overview of Caxton Caxton is a financial institution based in the United Kingdom, with a rich history spanning 15-20 years in the industry. Regulated by the Financial Conduct Authority (FCA), Caxton ensures compliance with stringent regulatory standards, providing customers with peace of mind and trust in its services. Offering an array of payment types, including All Business Payment Guides, Overseas Business Payments, Business Expense Management, and Business to Business Payments, Caxton applies to various business needs, facilitating financial transactions and expense management. Additionally, Caxton boasts robust customer support channels, including dedicated hotlines for its currency card and international payments services, as well as live chat support for both new and existing clients. Customers can also reach out via email or telephone to address complaints or seek assistance, with access to the Financial Ombudsman Service for further support. Regulatory Status Caxton is regulated by the Financial Conduct Authority (FCA) in the United Kingdom. Operating under the Straight Through Processing (STP) license, Caxton Payments Limited ensures compliance with financial regulations. Holding license number 431844 since January 3, 2006, the company adheres to regulatory standards set by the FCA, providing customers with trusted financial services. Pros and Cons Pros Cons FCA Regulation Lack of transparency in fee structure Wide range of payment options Limited availability of physical branches Extensive customer support channels Limited coverage in certain regions Experience in the industry Potential for service disruptions due to technological issues Versatile business payment solutions / Pros: FCA Regulation: Being regulated by the Financial Conduct Authority (FCA) offers customers a level of trust and security. Wide Range of Payment Options: Caxton provides an array of payment solutions, meeting various business needs. Extensive Customer Support Channels: The availability of multiple support channels, including phone, live chat, and email, enhances customer assistance. Experience in the Industry: With 15-20 years of experience, Caxton likely possesses a deep understanding of the financial landscape and customer needs. Versatile Business Payment Solutions: Caxton offers comprehensive solutions for business payments, including guides, overseas transactions, expense management, and B2B payments. Cons: Lack of Transparency in Fee Structure: Some customers may find it challenging to understand the fee structure for certain services, leading to confusion. Limited Availability of Physical Branches: For customers who prefer in-person assistance, the limited availability of physical branches could be a drawback. Limited Coverage in Certain Regions: Caxton's services may not be available in all regions, limiting its accessibility to some customers. Potential for Service Disruptions: Like any digital service, Caxton may face occasional service disruptions due to technological issues, impacting customer experience. Payment Types The payment types offered by Caxton encompass a range of services tailored to businesses. All Business Payment Guides provide comprehensive guidance and resources for various payment needs, ensuring clarity and efficiency in financial transactions. Overseas Business Payments facilitate international transactions, enabling businesses to conduct cross-border operations with ease and confidence. Business Expense Management tools empower companies to efficiently track and manage their expenses, streamlining financial processes and enhancing control over expenditures. Lastly, Business to Business Payments enables swift and secure transactions between businesses, fostering smoother collaboration and financial interactions within the corporate ecosystem. How to Open an Account？ Opening an account with Caxton is a straightforward process that can be completed online in a matter of minutes. Here's a breakdown of the steps involved: Visit the Caxton website and click “Register.” Fill out the online application form: The form will request your personal information Be sure to have your identification documents (passport or ID card) and proof of address handy for uploading. Fund your account: Caxton offers various deposit methods, including bank transfers, credit/debit cards, and e-wallets. Choose your preferred method and follow the instructions to complete the deposit. Verify your account: Once your account is funded, you'll need to verify your identity and address. This typically involves submitting scanned copies of your ID documents and proof of address. Start trading: Once your account is verified, you're ready to explore the Caxton trading platform and start making trades. Customer Support Caxton offers convenient services for travel money and money transfers. For travel money, they provide the Caxton Currency Card, which can be reached for inquiries at 0333 123 1812 within the UK or +44 (0) 207 201 0526 internationally. For international payments, customers can contact them at 0333 123 1815 from the UK or +44 (0) 207 235 3435 from abroad. In terms of business accounts, new businesses can inquire at 0203 457 1168, while existing clients can reach them at 0203 457 1161, with live chat support also available. Complaints can be addressed to complaints@caxton.io, or customers can call 0333 123 1812 (or +44 20 7201 0526 from outside the UK). For further resolution, customers can contact the Financial Ombudsman Service at 0800 023 4567 (landline) or 0300 123 9 123 (mobile) or email complaint.info@financial-ombudsman.org.uk. Additionally, support is available via ticket submission. Conclusion In summary, Caxton offers regulated services with a wide range of payment options and excellent customer support. However, it lacks transparency in fees and physical branches. While it has extensive industry experience, there may be occasional service disruptions due to technological issues. Overall, Caxton provides versatile business payment solutions, but its availability and fee structures could be clearer. FAQs Q: Do I need to pay to use Google Wallet？ A: No, transactions are processed with the same fees as using a physical card. Q: Can I load multiple currencies onto Apple Pay？ A: Yes, all the currencies that you have loaded onto your Caxton Travel Currency Card will be available when you use Apple Pay. Q: What type of transactions can I dispute？ A: Any transaction can be disputed, for a variety of reasons, including an ATM giving none or only part of the money it should, duplicated transactions, goods and services not received, or fraud. Q: Can I have the balance on my Caxton Card refunded to me？ A: You can withdraw the funds on your currency card at any time once all pending transactions have cleared. To do so, please log in to your account on the web and click ‘Withdraw balance’. Q: What is a secondary card？ A: A secondary card is another card with its unique card number and PIN, that can be used to spend the funds on your primary card.