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Dukascopy Bank Forex Broker provides real users with 5 positive reviews, 3 neutral reviews and 23 exposure review!

Dukascopy Bank Broker Review

7.51

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Software Index

Full License

Risk Control

Risk Manage

Dukascopy Bank Review 31

Latest All(31) Positive(5) Neutral(3) Exposure(23)
Exposure
Fraud Dukascopy embezzled commissions and closed my account for no reason

Dukascopy didn’t give commission of November. And there is no email or news. I asked them by emails and they asked me to offer character checks and working certificate. I’ve heard these words many times. I’ve offered at least three times. I sent to them but they asked for the character checks on that day. I was speechless. I know they’ve closed many agent accounts. Now, it’s my turn. I hope you guys should think twice before investing here. 111 sent me an email about the people committing crimes with the same name as mine. It’s ridiculous. All these people have been arrested. It has nothing to do with me. Or they wanna infringe the people who committee crimes or the people who committee crimes used my info to open accounts? But when I opened an account, there are video authentication, passport and ID number authentications. Don’t they compare by themselves? Dukascopy is not ECN. They have binomial futures, 100% dealing desk. The server here is so bad. If I asked them one question, they’ll reply to me in two days. I’m sick of all theses things. Trading account has been limited all the time. All money goes to customer manager. Please polish your eyes. This is a Russian company without contract spirit.

FX2852359512
2020-12-17
Exposure
Investment fraud

The staff in this company scams you by adding your WeChat and inducing you to deposit

FX4129872994
2020-10-30
Exposure
Can't withdraw without paying personal income tax. I warn you tha I will send my account information and chat to Swiss regulators

Can't withdraw. You need hand in varied files

Ngẫu Hứng
2020-09-18
Exposure
Unable to withdraw! I was asked to pay risk margin.

I was asked to pay a risk margin in wake of wrong account information.

宝哥25619
2020-07-23
Exposure
A margin was asked for.

A margin was asked for before a withdrawal. After that, Dukascopy asked for deposit again on ground of insufficient credit score.

FX3372225019
2020-07-05

  

Dukascopy Bank 2025 Review: Everything You Need to Know

  Dukascopy Bank, a Swiss online banking and trading institution, has established a strong reputation since its inception in 2004. This review synthesizes insights from various sources, highlighting the broker's competitive edge, regulatory robustness, and user experiences. Notably, Dukascopy offers a unique combination of banking and trading services, making it an appealing choice for both novice and experienced traders.

  Note: It is important to recognize that Dukascopy operates through multiple entities across different regions, which may affect trading conditions and regulatory protections. The analysis presented here aims for fairness and accuracy by evaluating the broker's offerings across various jurisdictions.

  

Ratings Overview

Category Rating (out of 10)
Account Conditions 8.5
Tools and Resources 8.0
Customer Service and Support 7.5
Trading Setup (Experience) 8.5
Trustworthiness 9.0
User Experience 8.0
Additional Features 7.5

  We rate brokers based on user feedback, expert analysis, and comprehensive research of their services.

  

Broker Overview

  Founded in 2004, Dukascopy Bank operates from Geneva, Switzerland, and is regulated by the Swiss Financial Market Supervisory Authority (FINMA). The broker provides access to a range of trading platforms, including its proprietary JForex platform, as well as MetaTrader 4 (MT4) and MetaTrader 5 (MT5). Traders can engage with over 1,200 financial instruments across various asset classes, including forex, CFDs, commodities, and cryptocurrencies. The dual structure of the bank allows it to offer both banking services and trading capabilities, creating a unique value proposition in the financial services market.

  

Detailed Analysis

  

Regulatory Regions

  Dukascopy operates under strict regulatory oversight in multiple regions, including Switzerland (FINMA), Latvia (FCMC), and Japan (JFSA). This multi-tiered regulatory framework enhances the broker's credibility and provides a robust safety net for clients. Clients' funds are held in segregated accounts, ensuring that their capital is protected in the event of financial difficulties. This regulatory landscape is a significant advantage for traders seeking a secure trading environment.

  

Deposit/Withdrawal Currencies/Cryptocurrencies

  Dukascopy supports a diverse range of currencies for deposits and withdrawals, including USD, EUR, CHF, GBP, and several others. The broker also accepts cryptocurrency deposits, including Bitcoin, Ethereum, and Tether, providing flexibility for tech-savvy traders. The minimum deposit varies by entity: $1,000 for Dukascopy Bank and $100 for Dukascopy Europe, which may be a barrier for some new traders. Withdrawals are processed efficiently, but fees may apply depending on the method used.

  

Bonuses/Promotions

  Dukascopy offers several promotional bonuses, including a 100% equity bonus and various discounts on trading commissions for active traders. These promotions can enhance the trading experience, although some users have noted that the conditions for accessing these bonuses can be complex and may require meeting specific trading volumes.

  

Tradable Asset Classes

  Traders at Dukascopy have access to a wide array of asset classes, including 61 currency pairs, 18 cryptocurrencies, 13 commodities, and 21 indices. The extensive range of instruments allows traders to diversify their portfolios and capitalize on various market opportunities. However, some reviews indicate that while the forex offerings are robust, the selection of stocks and ETFs may not be as extensive as some competitors.

  

Costs (Spreads, Fees, Commissions)

  Dukascopy's cost structure is competitive, with average spreads on major pairs like EUR/USD starting as low as 0.2 pips. The broker employs a tiered commission structure based on trading volume, which can significantly reduce costs for active traders. However, some users have reported that withdrawal fees and inactivity fees could be higher compared to other brokers, which is an important consideration for traders who may not be consistently active.

  

Leverage

  Dukascopy offers leverage up to 1:200 on forex instruments, which can be attractive for traders looking to maximize their trading potential. However, this leverage is subject to regulatory limits, with lower leverage available for certain asset classes. Traders should understand the risks associated with high leverage and employ appropriate risk management strategies.

  

Allowed Trading Platforms

  Dukascopy provides a selection of trading platforms, including the advanced JForex platform, which is well-suited for algorithmic trading and offers a range of features for technical analysis. The availability of MT4 and MT5 also caters to traders who prefer these popular platforms. However, some users have noted that the JForex platform has a steeper learning curve, which may be challenging for beginners.

  

Restricted Regions

  While Dukascopy serves a global clientele, it does not accept clients from certain countries, including the United States, Canada, and the United Kingdom. This limitation may affect potential traders seeking to access the platform from these regions.

  

Available Customer Support Languages

  Dukascopy offers customer support in multiple languages, including English, French, German, Russian, and more. The support team is available 24/7 through various channels, including live chat, email, and phone. However, some users have reported mixed experiences with response times, particularly through live chat.

  

Repeated Ratings Overview

Category Rating (out of 10)
Account Conditions 8.5
Tools and Resources 8.0
Customer Service and Support 7.5
Trading Setup (Experience) 8.5
Trustworthiness 9.0
User Experience 8.0
Additional Features 7.5

  

Detailed Breakdown

  •   Account Conditions: Dukascopy offers a variety of account types, including ECN accounts, with competitive spreads and tiered commissions based on trading volume. Users appreciate the flexibility in account management but note that the minimum deposit may be high for some.

  •   Tools and Resources: The JForex platform is praised for its advanced trading tools and capabilities, although its complexity may deter novice traders. The broker also provides educational resources, including webinars and tutorials, which enhance user knowledge.

  •   Customer Service and Support: Dukascopy's support is generally well-rated, with 24/7 availability. However, some users have experienced delays in response times, particularly through live chat, which could be improved.

  •   Trading Setup (Experience): The trading experience is enhanced by the broker's ECN model, offering direct market access and competitive pricing. Users report satisfaction with trade execution speeds but caution that the learning curve for the JForex platform can be steep.

  •   Trustworthiness: With strong regulatory oversight from FINMA, FCMC, and JFSA, Dukascopy is considered a trustworthy broker. The segregation of client funds and robust security measures further bolster this reputation.

  •   User Experience: Overall, users find the platform reliable and efficient, though the complexity of the JForex platform may pose challenges for beginners.

  •   Additional Features: Dukascopy's unique offerings, such as the ability to trade using its cryptocurrency (Dukascoin) and various promotional bonuses, enhance its appeal to a diverse range of traders.

  In conclusion, Dukascopy Bank stands out as a reputable and competitive broker, particularly for experienced traders who value advanced trading tools and security. While it may not be the best fit for beginners due to its complex platform, it offers a comprehensive trading environment with a robust selection of instruments and regulatory protections.