Is XM safe?

I placed a stop loss order at 2383 but the platform did not close the order at 2383 but when the price increased to 2392.02, it closed the stop loss order, causing damage to my account.

Complaint against XM's anti-fraud department for deducting profits from my account. I opened an account on your platform on September 5, 2024, and deposited 1598 USDT. I traded that night and made a profit of 1765 USDT. On September 6, 2024, I withdrew the principal and profits totaling 3363 USDT. Half an hour after submitting the withdrawal request, I received an email from XM's anti-fraud department, which stated: "After professional assessment by the company's anti-fraud department, it has been confirmed that your account is associated with another account that was closed due to a violation of the customer agreement. Therefore, we have decided to take necessary actions." I find this decision confusing and unacceptable. I have only opened one account with your company, so how is there any association? This is completely one-sided on your part. Is it only when we lose money that you can take action? When we make profits, there are various reasons to exploit our interests as users? My demand is to return all profits. Please handle my request as soon as possible. If it cannot be resolved properly, I will take other measures to protect my rights, including but not limited to reporting to the police and exposing complaints on platforms such as fx110.

Withdrawal on August 15th, frozen on August 21st. Went to the bank and inquired, the bank card triggered the anti-gambling and anti-fraud risk control model for these two transactions, unable to unfreeze the card, and reported to the local anti-fraud center, requiring me to prove the legitimacy of the funds.

The principal is 280 US dollars for gold 1700.13 and 1699.45 for 0.1 lot, the stop loss price is unified 1708, the stop loss will give me a negative principal loss, and I will not communicate with the platform.