Raphaël Durand

France

So, LTG GoldRock staff tried to give me some investing tips.However, honestly, their advice just didn't work on me. In the end, I decided to move on and find a brokerage that better matched my investing style.

Neutral

2024-06-28

uhwh

Pakistan

Old trading platform is easy to operate, the new platform has more features which I don't really need. Staff are usually friendly and helpful.

Neutral

2024-05-17

y8250

Malaysia

If the credit score is lower than 100, I can’t withdraw. If the deposit is less than 200 usdt, the platform will deduct 5 points from me. I made two deposits and the platform will deduct 10 points. I asked the customer service why the credit score was deducted and the deposit was less than 200 usdt. The first time I asked him how to add it back, he said deposit 120 I can withdraw normally. I only add 5 points after I entered. I was looking for him, and he told me that this was because he applied for it. So I added 5 points, and if I want to add 200, I will add 5 points after a few days. I didn’t make a deposit and it was a new month. I logged in and found that the platform deducted another point. I asked the customer service why he deducted my credit points. He told me that the credit points were low because of the platform’s monthly self-inspection. 1-10 points will be deducted if it is less than 100. I asked him how to add it back and he told me that now you apply for a deposit of 200 and it will return to 100 credit points for normal withdrawals. I made a deposit and my deposit exceeded 200. He told me that the platform froze me fund, and the reason was that the platform required me to deposit 200 yuan. When I deposited 200 yuan at a time, he told me that the platform would charge 25% of the handling fee, which was 100+. It was frozen so it couldn't be automatically deducted. I had to deduct 25% of the handling fee from the total amount earned in my account. I gave it, and the customer service told me that the system showed that my funds have not been transferred to my accoun. From the beginning to the end, I kept asking the customer service, how much he kept telling me the same amount. I kept asking him if there were other ways besides depositing money, and he kept telling me that the system stipulated that we couldn't change it. From the beginning to the end, he tricked me into depositing money. He didn't tell me that when I used this platform at the beginning, and 5 credit points would be deducted if the deposit was less than 200.