Is ATFX safe?

Hello, leaders of ATFX company! I am a customer under the name of your company's branch in China, Qiu Wenke. Account number 693088859. On May 6, 2024, a female member of the branch, with WeChat ID "维维豆奶", called me and invited me to join the Tencent Meeting live room to listen to the teachers' analysis of the gold market, current price calls, and the success rate of one-on-one calls by teachers offline is over 90%. They also mentioned that each trade strictly sets a stop loss of 3 to 5 US dollars. In the live room, Teacher Wan said that for major non-farm payrolls, a stop loss of one US dollar plus one cent is not allowed. Teacher Lu has successfully completed 133 consecutive trades, and Teacher Liu also teaches in the same way. I have intermittently attended several classes, and later the broker changed and invited me to the live room with a new WeChat ID called "两根胡萝卜经纪人". I have been attending classes for more than ten or twenty days. Due to work transfer, the teacher who taught the class changed to Liu, and the account manager Yang Xu. The live room still teaches in the same way, inducing you to open an account and deposit funds. With a starting capital of 10,000 US dollars, you can have one-on-one offline follow-up. With such a great team, I opened an account like this on June 18th, but did not deposit any funds. On the morning of July 29th, I deposited 9,800 US dollars. I contacted the account manager Yang Xu and arranged for Teacher Liu to provide one-on-one follow-up service. Before this, there were also teachers who communicated with me one-on-one through Tencent Meeting, and Teacher Liu also talked to me on the phone, inducing me to follow up early. At 14:35 in the afternoon, the current price was long at 2388, with a stop loss order at 2379 for short. The first trade made a small profit, aiming for a good start, deducting the transaction fee. The net profit from the spread was 311 US dollars. In the evening live room, the current price call was long at 2390.97, with a pending order for short at 2385. When it fell to 2388.01, I entered another long position. When it reached 2391.55, I closed one long position. Then, through WeChat, I received a current price call to add positions, two long positions, and two pending short positions at 2390. The market fell and the pending short order was modified to 2388, and then modified to 2385. At 11 o'clock in the evening, all these orders were placed. Teacher Liu told me to wait for the next day to close the positions. On the evening of July 30th, at 7:46 pm, I closed one long position and then placed another long position at 2395.12. It was equivalent to having three long and three short positions now. After going through this process, modifying the stop loss, the account balance of 9,800 US dollars was reduced to more than 6,000 US dollars. So, I was waiting for the positions to be closed. At 9:45 am, Teacher Liu told me to close all short positions, and then placed three short positions at 2387. When the market fell, it was modified to 2385. At 11:30 pm, three short positions were placed. In about 24 hours, the account balance of 9,800 US dollars was reduced to more than 3,000 US dollars. The trading results were far from what was taught in the live room. Teacher Liu told me to wait for the next two days for the non-farm payroll data to turn things around and try to recover the losses. I didn't listen to him. Around 8 o'clock on July 31st, I closed all positions and then withdrew 3,184.59 US dollars. Again and again, three times. You deceived me, induced and deceived me to place orders three times. I listened to you, and the fifth time my account was wiped out. Within two days, I suffered severe losses, losing 6,615.14 US dollars. I hope the leaders of your company will be fair and help me recover this amount in full. I am very grateful to the leaders of your company for helping us ordinary people recover our funds!!!

On July 5, 2024 (last Friday evening) at 20:30, when the US non-farm payroll data was released, the platform ATFX skipped my preset short order set at 2364 and executed it at the lowest price of 2348 after sliding down by 1600 points. This rapid rise in gold prices directly caused my account to blow up, resulting in a loss of $26,950. Moreover, it's strange that there was no response from the platform during the first 4 seconds after the data release. My preset short order was executed only after 4 seconds at 20:30:05 (I have uploaded images as proof, which are screenshots from the MT4 trading log), while other platforms showed normal fluctuations and trades. Those four crucial seconds were extremely important. This is outrageous! Additionally, when I placed my preset short order for 50 standard lots of gold, I also set a stop loss of $236. The risk was controllable, but since it was filled at the lowest point due to direct slippage of 1600 points, this stop-loss setting became useless. Moreover, I had placed my preset short order a few minutes before the big data release. The execution speed should have prioritized both price and time; therefore, this situation is highly unreasonable and abnormal! Therefore, I immediately emailed them to file a complaint as soon as the issue arose. However, after waiting two days, their email response disagreed with compensating me for this loss, and they found various reasons to shirk responsibility. They attributed all slippage to normal market volatility—which I cannot accept given such exaggerated slippage—and even used price data from several smaller platforms that favored them to prove their lack of responsibility. In response to their unreasonable explanations, I refuted each point logically and based on evidence in my replies below: (1) I have also consulted other platforms, and you have also chosen to compare data that favors your platform. During this period, there were a large number of trades on other platforms. Moreover, the platforms you mentioned also showed that there were trading prices ranging from 2366 to 2361 between 20:30:01 and 20:30:03. There is a big problem during this period. And you executed the trade around 20:30:05, which is a major incident. Moreover, my trade was a preset short position, placed in advance. In terms of execution, it should follow the principle of not only prioritizing price but also time. (2) When the major data was released, there was a gap in various major platforms, but there were prices (ranging from 2366 to 3261) and trading volume in the first 4 seconds after the data was released. However, your platform was extreme and had no response in the first 4 seconds. It was not until the 5th second that my trade was executed at 2348 after a slippage of 1600 points. This is a major incident. If it were a small platform, I could still understand, but aren't you claiming to be the 4th largest platform in terms of global trading volume? Furthermore, if I didn't trust you and if you weren't a stable major platform, would I choose your platform for trading? The platforms you selected for comparison are all small platforms (because the data favors you), but these platforms also had trading prices during this period (as mentioned above). So, your argument is even more untenable and unreasonable. You are pretending not to understand, but in fact, you are a major platform, and you should have advantages over small platforms in terms of hardware facilities and responsiveness. You should not have more slippage than small platforms. Slipping 1600 points is too much. In addition, you should also compare it with some major platforms. For example, take a look at the data from JASDAQ during that period. If you compare, you will find that in the first 4 seconds, there were trading prices and volume (between 2366 and 2361). (3) Regarding the reason you described in your email reply yesterday morning: "It can be seen that the selling price at that time jumped from 2365.37 to 2348.70, and there was no opening price set by you at 2364.00. The price after the jump has already exceeded your opening price, so the order will be triggered and executed at this price of 2348.70." This is what you replied; take a look at it. Is it reasonable or professional? From this statement, it can be seen that, from the beginning, you didn't intend to handle it properly. You just found various reasons. As I mentioned earlier, you continue to handle it in this way, which can only define you as a fraudulent and black platform. You should understand that I set a preset short position at 2364, and I placed the order a few minutes before the release of the data. It was a short position. You said the data started to drop from 2365.37 (in fact, many platforms had trading data at 2366), and it passed through my 2364. You can see it by looking at larger and more stable platforms. There were several different price data points during this period, and the worst was a trading price of 2350.70. How could you execute the trade at the lowest price? It's extreme. As I mentioned earlier, your platform is considered large, so how can you give customers the worst execution price? This is a problem in itself! Don't find excuses that are not convincing anymore. They won't work! (4) You have always advertised yourselves as a major and stable platform, so you should have the responsibility of a major platform. When encountering problems, don't just look for excuses and shift the blame. If it's wrong, it's wrong. You should take responsibility. This is what a major platform should do. Moreover, there are so many facts and evidence in front of you. What else is there to argue about? You don't take any responsibility. When compared, your emergency handling is really poor and irresponsible! I don't know if you carefully looked at the two screenshots in my first email. The log shows that you executed my preset short position at the lowest price of 2348 at 20:30:05, with a slippage of 1600 points. Look, you didn't do anything in the first four seconds. What is the concept of 4 seconds at such a critical moment? Do you know? 4 seconds have passed, and it's a major incident. Just this point alone proves that you are wrong! At that time, I was staring at the screen. Your system didn't respond in the first few seconds, but the account system of my other platform had price fluctuations. You didn't move, and my trade was a preset short position. The trading data was transmitted to your server a few minutes ago. It should have had the advantage of time priority. You should think about whether it is reasonable or not. So, don't waste our time arguing back and forth. My demand is to compensate for the loss of this trade. You should know that if you executed the trade a little faster, I would have made a profit (the system problem itself belongs to your problem because you are responsible for the customers). Originally, there were prices that could be executed during this period. If you didn't match the trade quickly, it's your problem. If there was no price data during this period, then it's not your fault. But the fact proves that there was price data, and it was caused by your various reasons that resulted in this loss, which we as customers cannot accept. Now, I am at a loss, and I have to spend time and energy communicating with you here. How would you feel if you were in my shoes? So, as I mentioned earlier, I can let go of other trades that should have made a profit, but you must compensate for the loss of this trade! If you continue to handle it in this way, I will expose it directly and report it to the Anti-Fraud Center. I have explained it in such detail, so don't pretend not to see it and continue to find reasons that you think are right. Take a look at it yourself. You have also found several data platforms that favor you. Regardless of the situation, there was price data during this period, and your platform had no trading response in the first 4 seconds. This is a major incident, do you understand? It's really frustrating. I just want an acceptable resolution. The loss of this trade must be compensated. You should report it to your superiors first and consider the subsequent impact on yourselves. This detailed description above is what I sent in response after receiving two irresponsible emails from them—please review it! My demand is for ATFX to compensate me for the lost $26,950 by crediting it back into my trading account number 693079770 on their platform. Thank you very much for your help; please assist me urgently in addressing this serious issue with ATFX (customer service emails are cs.gm@atfx.com and cs.uk@atfx.com—these two emails belong to different departments within the same company; I usually contact the first one).

The IB induced me to open an account and gave out random calling signal to me until the liquidation, causing me a loss.

ATFX, a black-hearted platform, placed for more than 80 lots at night, causing my account to be liquidated. Ask ATFX to compensate me for my losses.