Trading Malfuntion
I trade in the Gold Pair with a spread of 21 because that is the standard spread. On October 8th, suddenly the spread became 58 from 04:00 AM to 7:30 PM, and after that it became 35. This means that they changed the spread/maintenance without notifying the clients, causing losses for me.
1. I cannot withdraw my profits of $1000-$1200 because my lot size is insufficient.
2. I experienced slippage when opening new positions, which caused them to be thrown far away.
3. The Stop Loss (SL) positions were set far away, but they were triggered in both the Gold Pair and OIL.
4. I took profit on my positions, but instead of increasing, my equity decreased.
I filed a complaint because it is clear that they made a mistake, and it's not just me who experienced this, but other traders as well. However, they ignored it because the losses were small. I have sufficient photo and video evidence, but they still refuse to take responsibility and are not fair like other companies. Details are available on my Commun.