JustMarkets Comments 573
Severe price slippage and trade number 1045474781 I entered a sell order at 4027.21 closed on severe slippage at 4081.52 even though I had set stop loss at 4045.4
A profitable position could not be closed during a news event; then, when a sudden price spike occurred, a stop-out was triggered even though there was still a remaining balance.
Subject: Forced Stop Out Under Abnormal Spread Conditions I am submitting a complaint regarding a forced stop out on my account with JustMarkets on 17/07/2026 at 22:00:10 while trading XAUUSD on a Pro account. My total exposure was 6 lots (3 Buy and 3 Sell positions, fully hedged). My balance was approximately $3000, with around $1800 as floating loss due to hedging, leaving about $1200 equity. Under normal conditions, a fully hedged setup should remain stable, as Buy and Sell positions offset each other regardless of price movement. However, all positions were closed simultaneously at the exact same second, and my margin level dropped to around 6%, which is highly abnormal. There were no major news events at that time. This suggests extreme spread widening or execution/pricing irregularities. I request a full investigation, tick data, execution logs, and a clear explanation, along with compensation review if any issue is confirmed. Sincerely, عدي ابو فرحانه
can use a cent account
Broker is really great, I'm satisfied with fast deposits, fast withdrawals, and tight spreads
Before the interest rate news release on 2026/7/29 at 8:59 PM, I placed a buy stop from 4054 4055. The news was released and the gold price rose, but the trade did not open. After 10 seconds, two trades opened from the 4079 level. They were at a profit of $40 for both trades. I tried to close but there was no response. Then I tried again but there was still no response. Suddenly, they closed at a loss of $249.
I would like to file a complaint against JustMarkets I was trading with a hedged position of 2.5 lots buy and 2.5 lots sell. The floating loss on the hedged positions was around $1,300, and I also had approximately $1,300 free margin available in the account. According to their report, the positions were closed due to Stop Out. However, this is not logical, as my account still had sufficient margin beyond the hedged amount. When I attempted to close a profitable 0.5 lot buy trade, all positions were suddenly closed at the same time without my consent. The trades were closed with an abnormal spread increase from 17 to around 80 points, causing losses to reach approximately $1,550. Buy and sell trades were closed at different prices. Despite this, my remaining balance after closure was $1,136, which clearly indicates that there was still available margin, enough to maintain or even open similar positions. I contacted support but no
I submit this complaint regarding Just Markets company. My trading account achieved significant profits through trading on the MT5 platform. After that, Just Markets deducted my profits and restricted my account, claiming "fraudulent activity" under the client agreement. I repeatedly requested a detailed explanation and supporting technical evidence, including server logs or proof of the alleged violations. However, the company refused to provide any of this evidence and informed me that its decision is final and will not be reconsidered. I believe this decision lacks transparency and has caused me a significant financial loss of $85,000. I have retained all supporting evidence, including MT5 account statements, screenshots, and email correspondence with the broker. I have also filed complaints with the relevant authorities and am seeking a fair and independent review of this case.
