Is ZFX safe?

I opened a position at 2170 with a stop loss set at 2167, but it closed at 2161. The slippage is too severe.

On January 11, at 9:30 pm, CPI data. I used four brokers to trade at the same time, including INFINOX, CWG, STARTRADER, and ZFX, but only ZFX's Gold quotation reached an outrageous 2049, and the slippage reached 2050. The highest gold quotation on the other three platforms is only around 2040, and ZFX is $9 higher. ZFX still refuses to admit that its quotation is wrong, which is extremely shameless. Attached are screenshots of Gold quotations on the four platforms as well as screenshots of MT4 that I have. My MT4 trading account: 981860

My name: Zhao Min Trading account: 2838165 Problematic orders: 837076135 and 837568684 From February 1, 2024 to before 4:45 on February 2, 2024, the order was liquidated. The customer service said that there was a problem with ZFX’s gold system and MT4 did not display the order. Customer service said that before the system was restored at 4:41 on February 2, 2024, a stop-loss and stop-profit was set for the order. The customer service made it clear that at 4:41 on February 2, 2024, the order had not been restored, and it had not been restored on MT4. The system automatically sets a stop loss and take profit for my order. (Note: The system has not recovered, the order is not displayed on MT4, and it is impossible to set stop loss and take profit. Because the order is not displayed on MT4, the customer said that he set the stop loss and take profit by himself). When the short orders of 2007 and the short orders of 2019 were closed in the early morning of February 1, 2024, my order clearly showed that there was no stop loss or take profit. At 4:41 on February 2, 2024, the system automatically set a stop loss and take profit for me. The platform forcibly modified my stop loss and stop profit without my consent and did not inform me. I demand compensation.

My name: Zhao Min Trading account: 2838165 Orders: 837085267, 837568684, and 837944382 From February 1, 2024, to 4:45 February 2, 2024, the order was liquidated, and MT4 did not display the order; During the forced liquidation period at 4:41 on February 2, 2024, the customer service said that the order was set with stop loss and take profit. During this period, customer service clearly stated that the order had not been restored at 4:41 on February 2, 2024, and it had not been restored on MT4. The system automatically adds a stop loss and takes profit to my order (note: the order is not displayed on MT4, and it is impossible to set a stop loss and take profit because the order is not displayed on MT4). In the early morning of February 1, 2024, the short and short positions of 2007 and 2019 When I closed my short position, my order clearly showed that there was no stop loss and take profit, but at 4:41 on February 2, 2024, the system automatically placed a stop loss and take profit on me. The platform imposed it on me without my consent. They modified the stop loss and stop profit of my order without informing me, causing a loss of 2000 US dollars. Now I ask for compensation of 1000 US dollars.