FXCC Comments 30
* Formal Complaint Regarding Withdrawal Rejection and Profit Removal by FXCCTo Whom It May Concern,I am submitting this formal complaint regarding the handling of my trading account and a withdrawal request processed by FXCC.* Account Information* Broker: FXCC* Trading Platform: MT4* Account Number: 888****** Withdrawal Method: Cryptocurrency* BackgroundI traded on my FXCC account and generated profits through normal trading activity.On June 2, 2026, I submitted a cryptocurrency withdrawal request for approximately USD 3,645.Initially, the withdrawal request was accepted for processing. However, it was later marked as "Declined" in my FXCC client portal.After the withdrawal was rejected, the amount of approximately USD 3,645 was transferred back to my MT4 account through an internal transfer.Subsequently, I noticed balance adjustments in my MT4 account history, including transactions similar to:* Deposit: +USD 3,645.12* Withdrawal: -USD 3,645.12Following these adjustments, a significant portion of the profits I had earned from trading was removed from my account.* My ConcernsI am requesting a clear and detailed explanation regarding:1. The exact reason why my withdrawal request was rejected.2. The specific clause, policy, or trading rule allegedly violated.3. The reason the funds were returned to my MT4 account through an internal transfer.4. The legal and contractual basis for removing or adjusting my trading profits.5. A complete audit trail and account statement showing all balance adjustments made by FXCC.*My RequestI respectfully request that FXCC provide:* A written explanation of all actions taken on my account.* Documentary evidence supporting any alleged violation.* A complete transaction audit report.* A review of the profit removal decision.* Restoration of any legitimate profits if the adjustment was made without valid contractual justification.I believe transparency and fair treatment are essential in maintaining trust between brokers and clients. Therefore, I expect a detailed response and resolution regarding this matter.I reserve the right to escalate this complaint to relevant regulatory authorities, broker review platforms, and consumer protection organizations if a satisfactory explanation is not provided.Sincerely,FXCC Account Number: 888*****


FXCC broker did not process my withdrawal request for more than 11 months The amount is 38718 USD. I have tried to contact them many times but they do not reply to my emails or messages in the past 6 months (a screenshot of the opened ticket is attached). I strongly believe they do some fraud or scam business. I tried to explain to them that I will take legal action and complaint against them but they answer me my account is with the Vanuatu Island branch (email attached). This was a total surprise for me as I understand that they transfer my agreement and my account in HIDDEN WAY (without my permission) to Vanuatu Island (as I am not a resident of the EU). Worthy to mention that they do not have an active licence in Vanuatu to give forex services (email from VFSC is attached). however, they lie in their agreement that they have the licence number 014576 (clause of 2.2 in agreement) I have attached the agreement and the screenshot of that false information to decide customer.




FXCC broker did not process my withdrawal request for more than 11 months (withdraw initiated in SEP2020). The amount is 38718 USD.(a screenshot of my withdrawal is attached ) I have tried to contact them many times but they do not reply to my emails or messages in the past 6 months (a screenshot of the opened ticket is attached). I strongly believe they do some fraud or scam business.


I used to use it before. Back then, it was rare to find a service with no fees up to $10,000 and swap-free, which made it very handy. However, recently, more brokers have started offering swap-free options, so I stopped using this broker since they don't have Japanese customer support.

FXCC is best broker I had ever used, and everything on this platform seems so perfect. It offers the best customer support, always fixing my problems patiently. I am so lucky to find this broker.
No deposit threshold and it is regulated and offers demo accounts on the MT4 platform. So who wouldn't love such a broker? Very nice! Anyway, pls be careful that many brokers will distort the facts and beautify everything to attract traders to invest. Everyone must polish their eyes before investing!
This broker is holding my withdrawal request for ridiculous reasons! At first they flagged my document aren't the same address. I emailed them but they barely respond to my report. I tried to fulfill all the things they requested to me in order to verify my authenticity. But now they sent me an email saying that my request is under compliance review. What is this nonsense? They don't want to pay my withdrawal!




after i deposit my money into platform my broker took all my money and no respond at all!!!when i want to withdrawal the broker just ignore my request and no reply!


