CITADEL Securities is a United States-based broker established in 2009 and regulated by the Securities and Futures Commission of Hong Kong. The broker operates at safety level 1, though its regulatory record includes two negative disclosures involving clone entities misusing the Citadel name. On the positive side, it has been established for a long time and offers live support. Customer service is available in four languages through social media channels, but response times may be lengthy. Its influence rating stands at A, with an average influence index of 7.52 across ten distribution regions.
Regulatory Compliance and Security
CITADEL Securities is regulated by the Securities and Futures Commission of Hong Kong, with a regulatory status listed as fully regulated and a safety level of 1.
Two regulatory disclosures have been recorded against the broker. Both originate from the United Kingdom's Financial Conduct Authority (FCA) and concern clone firms falsely presenting themselves as affiliated with Citadel. In the first case, fraudsters used the names "Citadelex" and "Citadelex.co," and in the second, "Citadel Group International." The FCA confirmed that the genuine authorised firms have no connection to these clone operations.
Customer Service
CITADEL Securities supports four languages and can be reached through several social media platforms. Most users can receive a response, though the waiting time may be lengthy.
⚠️ Note: Response times from customer support may be lengthy.
Influence
CITADEL Securities holds an influence rating of A, with an average influence index of 7.52. Its influence is mainly distributed across the United Arab Emirates, Argentina, Austria, Australia, Bangladesh, Belgium, Brazil, Canada, Switzerland, and Chile.
5-10 years
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