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MultiBank Group Forex Broker provides real users with 2 positive reviews, 1 neutral reviews and 736 exposure review!

MultiBank Group Broker Review

Rating Index

Pros

Regulated by multiple reputable authorities, ensuring a high level of security for client funds.
Wide range of tradable assets, including various forex pairs, commodities, indices, and shares.
Competitive spreads and flexible account types, catering to both novice and experienced traders.

Cons

Inactivity fees may apply, which can be a drawback for less active traders.
Educational resources are limited, lacking depth and variety for traders seeking comprehensive learning materials.
Some trading restrictions, such as limitations on scalping and the absence of micro accounts, may deter certain trading strategies.

MultiBank Group Review 739

Latest All(739) Positive(2) Neutral(1) Exposure(736)
Exposure
Multibank's forced liquidation by withdrawing from the Malaysian market is a disguised fraud.

I hope all foreign exchange traders will read the following warning information carefully: Multibank sent an email on June 12 to notify that the order would be closed (position closed) on June 26. I immediately asked IB how to deal with it. IB told me that he would handle it, and then I was told that Multibank wanted to close the Malaysian market! The original statement was to change the original KYC to a Singapore address, and it was also updated before June 26 as instructed. But I woke up early on June 27 and found that my position was forced to close! I have always been a long-term trader. Although I also have short-term trades, I mainly focus on long-term trading. Multibank only gave less than 14 days to force customers to close their positions. This is undoubtedly an attempt to swallow up customers' funds under the pretext of terms! (I encountered the same situation at ZFX before, but ZFX notified me 6 months in advance so that I had enough time to close my positions) After that, I reflected my demands through a video conference with Philippine executives, but there was no clear response. Even the person in charge of Multibank who had been in contact with us did not respond at all! Originally, my investment was only 10,000 USD. Later, because I knew Multibank was strong, I opened another account with 50,000 USD, and then invested about 15,000 USD! I never expected that Multibank would rob customers’ funds openly! ! ! What does it matter if the company’s background is strong? What does it matter if it has a license? ! It turns out that any large foreign exchange platform can take away customers’ funds under the pretext of withdrawing from a certain country’s market. You may say: The platform has already notified you, why don’t you close the position? If I want to close the position, why should I wait until it drops so much before closing? I am a long-term layout and I treat it as savings and don’t care about floating losses, but what I care about is why the platform only gives customers 14 days to close the position? It was originally promised that the address can be updated without closing the position, but how can I know that after providing the information, it is still forced to close the position! Isn’t this equivalent to robbery? Imagine that I personally lost $30,000, and another friend lost $80,000 (he originally wanted to add another $5 million). What about other Malaysian customers? How much money did Multibank take away from investors in the Malaysian market? If they are not punished, every platform will follow their example in the future. Is this a good thing for the forex industry? Who will dare to trade forex in the future? I will be the first to quit the forex market forever. It is really unscrupulous! Don’t think that the platform holding many licenses can guarantee the safety of your funds.

Ronald14
2024-07-06
Exposure
Please help me as a victim of Part Time Job

I was a victim of part-time job fraud on June 19 2024. Initially I was only told to like and follow the TikTok account to get a daily bonus of 10,000 rupiah. I followed the instructions and directions from the mentor and was given the task of buying goods and was promised money back along with bonuses. Initially I transferred 198,000 and it was returned along with a bonus of 39,000. To continue being a part-time employee, you have to complete several more tasks, namely I reached the 14th task and had to deposit 2,600,000 and I have transferred. It turned out that in task 14 there was another task that had to transfer 7,258,000 with the reason that if it was not completed then the money that had been transferred could not be returned. Finally I transferred money worth 7,258,000. and it turns out there is still another task of having to transfer more money, around 12 million rupiah. From there I realized this was a scam and I didn't continue because I no longer had any money. Please help return my money that has been cheated.

tunsiyah
2024-06-30
Exposure
Scamers

I was working as affiliate to them, earned commission of USD 4200, but they have denied to pay without any reason, check the attachment and message from their manager, where he accepted company is doing wrong for no reason.

Hamza Najam
2024-05-14
Exposure
Authenticity of this Customer Service

Using the SUPER AI OPTIONS 7 software, searching for Multibank Group and conducting forex trading, when attempting to withdraw funds, customer service stated that income tax must be paid. After payment, they indicated a suspected risk of money laundering and required additional payment for an audit. Is this a scam?

Jeh
2024-05-02
Exposure
Fraud, scam

Good morning, my case is that in a telegram group, they told me to make some deposits and as a reward, I would be returned plus a commission for doing so, it turns out that on the third deposit, they told me that I should make one more deposit to get my money back more the benefits, I have done it as is and then they have asked me to pay more, and I did not want to pay more, and until now they have my money, and they say that to recover it I must pay €480 and I do not have that money, in fact they have €150 taken away from work and effort. Thank you I hope you can help me.

Jaylex Musico
2024-04-23
Exposure
They didnt pay the invoice of USD 4200

Dear All Reader,I would like to tell everyone  that multibank is scam broker, they offered a partnership and had to pay me an amount of USD 4200, which they didn't pay and neither is responding to any email. The communication with the manager is also attached herein, he clearly mentioned that company is doing wrong and I am on right, they are not responding to the emails and have blocked the account so I cannot take any screenshot of the earnings.

Hamza Najam
2024-03-08
Exposure

I deposited 10,000 US dollars as required by the customer service and opened an ecn account. After I deposited the money and got the account to start trading, the system showed that trading was prohibited, and I did not get an effective reply when I sent multiple emails to the customer service mailbox.

风7348
2024-01-18
Exposure
MultiBank Group does not withdraw, and no one handles customer complaints. Please expose it more.

MultiBank Group simply ran away. Now it is back to commit fraud. Please be careful.

猛男004
2024-01-09

1. Executive Summary: A Tale of Two Reputations

MultiBank Group, founded in 2005, stands as one of the largest and most globally-regulated financial derivatives brokers in the world. This 2025 review reveals a broker of immense scale and significant contradictions. On one hand, it presents an impeccable regulatory portfolio, with licenses from over 11 authorities including top-tier bodies like ASIC, BaFin, and MAS. It boasts an astonishing range of over 20,000 tradable instruments, high leverage up to 1:500, and a history spanning two decades, serving over a million clients.

On the other hand, this impressive institutional facade is starkly contrasted by a troubling pattern of negative user feedback across platforms like Trustpilot. The core of this review investigates this paradox: how can a broker with such a strong regulatory foundation and numerous industry awards generate such a high volume of client complaints regarding customer service, withdrawals, and bonus conditions?

The broker offers three distinct account types—Standard, Pro, and ECN—with its ECN account providing competitive raw spreads from 0.0 pips plus a reasonable $6 commission per lot. Access to MetaTrader 4 and 5 ensures a familiar trading environment. However, its aggressive marketing, particularly the promotion of large deposit bonuses, often becomes a source of conflict and misunderstanding for retail clients.

Verdict: MultiBank Group is undeniably a legitimate, well-established, and powerfully regulated entity, not a scam. It is best suited for experienced, well-capitalized traders who can navigate a complex corporate structure, prioritize regulatory diversity and a vast instrument selection above all else, and are savvy enough to decline potentially problematic bonus offers. It is not recommended for beginners or any trader who requires attentive, high-quality customer support and a seamless user experience, as the documented user feedback indicates a significant risk of frustration in these areas.

Overall Rating Framework: 2025

CriteriaScoreRatingRationale
Trust & Regulation9/10ExcellentOne of the most heavily regulated brokers globally, with multiple Tier-1 licenses. This is their core strength.
Trading Costs & Fees8/10ExcellentThe ECN account offers very competitive all-in costs. Standard account spreads are average. Zero deposit/withdrawal fees.
Trading Platforms8/10ExcellentOffers the full, industry-standard MetaTrader suite (MT4 & MT5) and a proprietary platform.
Tradable Instruments10/10ExceptionalA perfect score. The 20,000+ instrument range, driven by a massive stock offering, is world-class.
Customer Service4/10PoorThis is a major weakness. Widespread negative user feedback regarding responsiveness, withdrawals, and support quality cannot be ignored.
User Experience5/10PolarizingThe on-platform experience is standard, but the off-platform experience (support, withdrawals, account issues) is a significant source of user complaints.
Overall Score7.3/10Good (with Major Caveats)A regulatory and product powerhouse, severely let down by documented user experience and service issues.

2. The Regulatory Maze: Unpacking 11+ Global Licenses

MultiBank Group‘s greatest asset is its vast and complex regulatory framework. This is not just a marketing point; it’s a testament to their global operational scale and commitment to compliance. However, a traders safety is determined by the specific entity and regulator they are registered with.

Heres a breakdown of their key licenses by tier:

TierRegulatorCountry/RegionEntity ExampleKey Protections
Tier-1ASICAustraliaMultiBank FX Asia Pty LtdHigh standards, segregated funds, AFCA dispute resolution.
Tier-1BaFinGermanyMEX Europe LtdStrict EU rules, investor protection schemes.
Tier-1MASSingaporeMultiBank FX SG Pte. Ltd.Premier Asian regulator, high capital requirements.
Tier-2CySECCyprus / EUMEX Asset Management GmbHICF (€20k), MiFID II compliance.
Tier-2FMAAustriaMEX Asset Management GmbHPassported from BaFin, strong EU oversight.
Tier-2ESCAUAEMultibank Trading Services LLCStrong regional presence and compliance.
OffshoreCIMACayman IslandsMultiBank FX International CorpHigher leverage, lower regulatory oversight. (Primary entity for many global clients)
OffshoreFSCMauritiusMultiBank C.P. LtdOffshore jurisdiction with basic compliance.
OffshoreVFSCVanuatuMEX (V) LtdCommon offshore hub for high leverage offerings.

What This Means for You:

If you are a resident of Australia or Germany, you will be onboarded by a Tier-1 regulated entity, offering you the highest level of protection but with lower leverage (e.g., 1:30). If you are a client from many other parts of the world, you will likely be registered under the CIMA (Cayman Islands) entity. While CIMA is a reputable offshore regulator, it does not provide the same level of investor protection or compensation schemes as a Tier-1 body. This is the critical trade-off for accessing higher leverage (up to 1:500).

3. The User Experience Paradox: Why Is a Regulated Giant Rated So Poorly?

This is the central question of this review. Despite its powerful regulatory standing and industry awards, MultiBank Groups Trustpilot score hovers in a very poor range, with a high percentage of 1-star reviews. The complaints are not random; they follow distinct patterns.

  1. Withdrawal Problems: This is the most common and serious complaint. Users report lengthy delays, unresponsive support when inquiring about their withdrawal status, and sometimes requests for excessive additional documentation. While a regulated broker will not steal your money, frustrating and opaque withdrawal processes can make it feel that way.
  2. Customer Support Issues: Many users describe the support as slow, unhelpful, or difficult to reach. For a global 24/7 operation, this suggests potential understaffing or inconsistent service quality across different regional offices.
  3. Bonus and Promotion Conflicts: MultiBank is known for offering large deposit bonuses. These bonuses almost always come with complex terms and conditions, such as requiring an enormous trading volume before the bonus (and sometimes the initial deposit) can be withdrawn. Many negative reviews stem from users who accepted a bonus without understanding these terms and then felt their funds were being held hostage.
  4. Aggressive Sales/Account Managers: Some users report persistent and unwanted pressure from account managers to deposit more funds or take on riskier trades.

Conclusion on the Paradox: The disconnect likely stems from a large, decentralized corporate structure where marketing and sales targets may conflict with a positive user experience. While the top-level regulatory compliance ensures the broker is legitimate, the day-to-day operational execution in areas like customer support and payment processing appears to be a significant and persistent failure point.

4. Account Types and Trading Costs

MultiBank Group offers a clear three-tiered account structure to cater to different types of traders.

FeatureStandard AccountPro AccountECN Account
Target TraderBeginnersExperienced TradersHigh-Volume & Pro Traders
Minimum Deposit$50$1,000$5,000
SpreadsFrom 1.5 pipsFrom 0.8 pipsFrom 0.0 pips
Commissions$0 (Zero)$0 (Zero)$6 per round turn lot

Cost Analysis: Where is the Best Value?

Lets compare the all-in cost for a standard lot of EUR/USD across the accounts:

  • Standard Account:
    • Typical Spread: ~1.5 pips
    • Commission: $0
    • Total Cost per Trade: 1.5 pips * $10/pip = ~$15.00
    • Verdict: This is an average, acceptable cost for an entry-level account.
  • Pro Account:
    • Typical Spread: ~0.8 pips
    • Commission: $0
    • Total Cost per Trade: 0.8 pips * $10/pip = ~$8.00
    • Verdict: This is excellent value for a commission-free account. The $1,000 minimum deposit makes it accessible to serious retail traders.
  • ECN Account:
    • Typical Spread: ~0.1 pips
    • Commission: $6.00
    • Total Cost per Trade: (0.1 pips * $10/pip) + $6.00 = $1.00 + $6.00 = ~$7.00
    • Verdict: A total cost of ~$7.00 is highly competitive and meets the standard for professional-grade ECN trading. The $5,000 minimum deposit targets serious, well-capitalized traders.

5. The 20,000+ Instrument Universe & Trading Platforms

A World-Class Asset Library

MultiBank Groups claim of over 20,000 instruments is not an exaggeration. This makes it one of the most comprehensive multi-asset brokers available.

  • Forex: A full range of major, minor, and exotic currency pairs.
  • Metals: Gold, Silver, and other precious metals.
  • Indices: CFDs on all major global stock indices.
  • Commodities: A wide selection of energies (Oil, Gas) and soft commodities.
  • Cryptocurrencies: CFDs on major cryptocurrencies like Bitcoin and Ethereum.
  • Share CFDs: This is the core of their offering. Traders can access thousands of stock CFDs from exchanges across the US, Europe, and Asia, making it a paradise for equity traders.

Trading Platforms

The broker relies on the industry-standard MetaTrader suite, ensuring reliability and familiarity.

  • MetaTrader 4 (MT4): The worlds most popular trading platform, famous for its stability and extensive support for automated trading via Expert Advisors (EAs).
  • MetaTrader 5 (MT5): The modern successor to MT4, offering more timeframes, more built-in indicators, and superior tools for trading non-forex assets like stocks.
  • Proprietary Platform: MultiBank also offers its own social trading and mobile applications, though the MetaTrader platforms remain the primary choice for most desktop traders.

6. The Lure of High Bonuses: A Word of Warning

MultiBank actively promotes large deposit bonuses, sometimes offering up to 100% bonuses or premium packages worth tens of thousands of dollars. While enticing, traders must approach these with extreme caution.

  • Restrictive Terms: These bonuses are not free money. They are trading credits that are locked until a very high trading volume is met.
  • Source of Conflict: The most common source of withdrawal complaints is related to bonus terms. A user might try to withdraw their initial deposit, only to be told they have not met the volume requirements of the bonus they accepted, leading to disputes.
  • Professional Advice: Most professional traders do not accept bonuses for this very reason. It complicates the relationship with the broker and can restrict access to your own capital. It is strongly recommended to read the terms and conditions meticulously or, better yet, opt out of any bonus promotions.

7. Final Conclusion: Who is MultiBank Group Best For?

MultiBank Group is a paradox. It is, by all objective measures, one of the most heavily regulated and largest brokers in the world. Its product offering is immense, and its ECN pricing is competitive. Yet, the documented trail of negative user experiences presents a significant red flag.

MultiBank Group is a potentially suitable choice for:

  • Experienced, Well-Capitalized Traders: Traders with significant capital who can meet the minimums for the Pro or ECN accounts and who prioritize regulatory diversity and asset selection above all else.
  • Self-Sufficient Traders: Individuals who are confident in their ability to trade without needing hand-holding from customer support and who are savvy enough to navigate a large corporate structure.
  • Traders Seeking Specific Global Stocks: Its vast share CFD offering may be a compelling reason to choose them if you need access to a particular market.

MultiBank Group should be approached with extreme caution by:

  • Beginners: New traders are most in need of reliable customer support and a smooth, frustration-free experience. The risk of encountering withdrawal or service issues is too high.
  • Traders Susceptible to Aggressive Marketing: The lure of high bonuses can be a trap for the unwary.
  • Anyone Who Values a Positive Customer Service Experience: If you expect prompt, helpful, and empathetic support, the balance of user feedback suggests you may be disappointed.

In conclusion, before opening an account with MultiBank Group, a trader must ask themselves: Do I prioritize the safety of a top-tier regulatory license and a massive product list, and am I willing to potentially endure a frustrating customer service experience to get it? If the answer is yes, they may be a fit. If not, there are other brokers who offer a more balanced and positive overall experience.

MultiBank Group review