FX1991099924

Morocco

This is the third time I withdraw from this account, but they always send the amount less than the amount that is deducted from the trading account

小兔乖乖

Australia

Last Wednesday, January 15th in the afternoon, my GBP/USD position with Axi was not closed at the stop-loss point and instead experienced slippage of over 40 pips, closing at the day's lowest point for GBP/USD. This led to significant losses. Has anyone else had a similar experience? Axi has refused to compensate. What should I do?

Nem Produtor

Brazil

My name is Leandro Gonçalves. I opened an account with this broker and participated in the Axi Select program. I deposited $2,400 USD and have been profitable in the program since then. On 11/29/2024, my entire deposit disappeared from the account. I received 8 notifications in my email that 8 withdrawals were made in less than 5 minutes, leaving a balance of $15.00 USD. I immediately contacted support to report the incident, and after waiting for 14 days, today I received an email from them stating that it is not their responsibility that my money disappeared from the account. How does my money disappear from the account without my authorization? How can someone make 8 withdrawals without any confirmation? They made up a bunch of stories, only I and the broker have my data. I don't store my password anywhere, I don't leave any sessions open anywhere. The times I accessed the client portal were through my completely secure computer, with the original system and all the security of entering my credentials. Finally, I have accounts with balances in 3 brokers and my money is exactly safe there. And don't come up with the story that my email was hacked because no one hacked my email and even if they did, there is nothing relevant there that would compromise any relevant data. Who guarantees me that it wasn't Axi itself, since no confirmation was requested. Without confirmation from the client's side, anyone can withdraw money from anyone's account, this is extremely serious. Who guarantees me that an employee in possession of my data did not withdraw my money, since there is no minimum security confirmation such as SMS, 2-factor... Do not deposit money and do not trust this broker, it is a fraudulent company. Return my money.