Rox Capitals Review 21
When I first submitted my withdrawal application, Nanya customer service told me, "The system has detected that you have accounts on three other investment platforms. Data linkage poses a 'fund diversion risk.' You must cancel those accounts and provide proof of cancellation to approve your withdrawal." They also sent me a "Data Linkage Risk Report" marked "Multiple Account Linkage Risk Level Red," threatening that if I didn't cancel my account within 10 days, it would be classified as a 'high-risk account' and my principal would be frozen! I argued that canceling other accounts was impossible, but they told me, "Either cancel or forget about withdrawing funds. This is the platform's data security policy!" I asked to see the full text of the policy, but they bluntly stated, "The policy is internally confidential and cannot be displayed." This was clearly a deliberate attempt to make things difficult for me, to force me to abandon my other investments!
Customer service suddenly sent a message saying, "The platform's data system recently experienced an outage, impacting some users' transactions. Deposits are now eligible for a 15% subsidy. A deposit of 100,000 yuan will net you 15,000 yuan, and you can withdraw the subsidy and principal at any time." Thinking the subsidy would provide flexible withdrawals, I transferred 100,000 yuan. As soon as the money arrived, my account was frozen! I contacted customer service, and they said, "The system detected an anomaly in your data regarding the subsidy program, and your account needs to be verified for 15 days." After waiting 15 days, I asked again, and they said, "The verification revealed 'suspected illegal arbitrage,' and the account freeze has been extended for 30 days." I hadn't violated anything! I asked for an unfreeze or a refund, but they simply said, "No operations are allowed during the verification period. Wait for further notice."
When I first submitted my withdrawal request, Nanya customer service said, "Your account transaction data needs to be archived and filed. This will be completed within 3-5 business days, and the funds will be credited immediately after archiving." I believed them and waited for 5 days. When I asked again, they said, "The amount of archived data has increased dramatically this month, so the time limit has been extended to 10 days." After waiting 10 days, they said, "Some archived data has errors and needs to be re-verified. Please wait another 7 days." I asked to see the data archiving progress, but they said, "Archiving progress is internal data and cannot be disclosed externally." It's clear that they're not archiving the funds and are simply delaying the process. I complained to the regulatory authorities, but they even fabricated an "archiving progress chart" to deceive them, claiming, "80% complete, just another 3 days." Three days later, the funds still hadn't been credited!
Customer service used to send daily "data sharing program case studies," claiming, "The platform integrates global market data. After joining the program, users can earn money trading on their own and also receive commissions from data sharing. Investing 100,000 yuan will earn at least 40,000 yuan per month." They also sent screenshots of user earnings. I invested 150,000 yuan, and last month my account showed a profit of 60,000 yuan. I applied to withdraw my earnings, but customer service said, "There's an error in the system's data statistics. Your actual earnings are negative. You have to make up 3,000 yuan for the loss!" I confronted them, and they said, "You forged the records. The platform data is the real thing!" I asked to see the original platform data, but they said, "The data is commercially confidential and cannot be shared with users." It's clear they don't want to cash out the earnings!
When I first submitted my withdrawal application, Nanya customer service said, "The system detected a discrepancy between your account's identity data and transaction data. You'll need to pay a deposit for verification. Once verification is passed, the deposit and principal will be credited to your account." They also sent me a "Data Discrepancy Report" stating, "Verification pass rate 65%, deposit required to increase to 95%." They threatened, "If you don't pay the deposit within three days, your account will be frozen and your principal will be deducted!" I transferred 30,000 yuan, but after a week, the verification was still "pending review." I contacted customer service, and they said, "Your data verification involves cross-border verification, and you'll have to pay an additional 20,000 yuan expedited fee." I asked for a refund, but they bluntly said, "The deposit has been used for the data verification process and is non-refundable."
As an Indian investor, I must expose the disgusting activities of Rox Capitals. When the non-farm payroll data was released in July, I traded in EUR/USD. The platform had promised a maximum slippage of 0.3 pips per day, but I actually faced a slippage of 5 pips, resulting in a direct loss of $230. This does not match the advertised average slippage of 10.7 milliseconds at all. This platform is full of fee traps. The platform had advertised a spread of 1.2 pips on EUR/USD, but in actual trading, it increased to 8 pips, resulting in an additional cost of $68 per lot. I am also charged an unnecessary "account management fee" and a hefty "currency conversion fee" every month. Based on my monthly trading volume of 10 lots, this amounts to over $700 in additional costs. Indian investors are advised to stay away from this! A reminder to all: choose a regulated, legitimate platform and avoid being deceived by Rox Capitals' false advertisements, otherwise you may lose all your mo...
Between March 6–11, 2025, I opened several USDTRY long positions. When the Turkish Lira dropped sharply on March 19, my trades reached over USD 64,000 in profit. Just then, Rox Capitals blocked my MT5 account. They ignored my messages and eventually closed all positions without my consent on March 24, locking in USD 41,000 in profit—but refused to let me withdraw any of it. They falsely claimed I used a swap-free account and violated rules by trading exotic pairs with high leverage. In reality, I used 50:1 leverage with USD 21,000 margin—completely standard. They said I could only withdraw my deposit and threatened to freeze even that if I reported them. I stayed silent out of fear, but no longer.
I have been waiting for my withdrawal of $6880 since March 25, 2025. Despite multiple promises from Rox Capitals that the money would be processed "tomorrow," I still haven't received anything as of April 15, 2025. The transaction is marked as "APPROVED" in my account, but that clearly doesn't mean much, because the funds were never transferred. I reached out several times via email and was repeatedly given empty reassurances. Eventually, I even received a message stating that if I file a complaint with authorities, my pending payment will be put on hold until the matter is resolved. That is unacceptable and, in my opinion, highly unprofessional. Here are the details of the missing transaction: Account No.: 181771 Date: March 25, 2025 Amount: $6880 Status: APPROVED I strongly advise everyone to avoid Rox Capitals. If a broker only pays out when pressured - or not at all- it's a massive red flag. Do not trust this broker.
