Rox Capitals, established in 2020, is an online brokerage firm that operates under the name Rox Capitals Ltd. The company is headquartered in Hamch Ako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, with additional offices located in London, United Kingdom, and Amritsar, Punjab, India. As a private entity, Rox Capitals caters to a diverse clientele, including retail traders and institutional investors, providing a platform for trading various financial instruments.
Since its inception, Rox Capitals has aimed to establish itself as a reputable broker in the forex trading space, offering services that include forex trading, commodities, indices, and cryptocurrencies. The firm has made strides in creating a user-friendly trading environment, utilizing the popular MetaTrader 5 (MT5) platform, which supports both novice and experienced traders.
Rox Capitals operates primarily in the retail forex market but also extends its services to institutional clients, providing tailored solutions for asset management and trading. The broker's business model focuses on delivering competitive trading conditions, including high leverage and a variety of account types, to meet the needs of its diverse customer base.
Rox Capitals is currently unregulated, which raises significant concerns regarding the safety of client funds. The broker claims to be regulated under the Financial Crimes Enforcement Network (FinCEN) in the United States, with a registration number; however, this does not equate to the stringent oversight provided by major financial regulatory bodies.
The lack of regulation means that there are no guarantees for client funds, and the broker does not participate in any investor compensation schemes. Moreover, Rox Capitals does not provide clear information about its customer fund segregation policies, which is a critical factor for investor protection.
The broker does implement Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance measures, requiring clients to verify their identity and address before trading. However, the absence of a robust regulatory framework leaves clients vulnerable to potential fraud and operational risks.
Rox Capitals offers a wide range of trading products catering to various trading preferences. The broker provides access to over 25 forex currency pairs, including major, minor, and exotic options. In addition to forex, the broker offers Contract for Difference (CFD) trading on several asset classes, including:
Rox Capitals frequently updates its product offerings, although specific details on the frequency of new product introductions are not disclosed. The broker primarily serves retail traders but also offers services tailored for institutional clients, including asset management solutions.
Rox Capitals utilizes the MetaTrader 5 (MT5) platform, renowned for its advanced trading features and user-friendly interface. The platform supports various trading styles and strategies, making it suitable for both novice and experienced traders. Key features of the MT5 platform include:
Rox Capitals operates its servers in the Netherlands, ensuring reliable and fast trade execution. The broker provides an ECN (Electronic Communication Network) execution model, allowing direct market access for enhanced trading conditions. Additionally, API access is available for clients seeking to utilize automated trading systems.
Rox Capitals offers four distinct account types designed to meet the varying needs of traders:
All accounts share common features, including a minimum trade size of 0.01 lots and a margin call level of 70%. Notably, only the ECN account provides a swap-free (Islamic) option for traders seeking Sharia-compliant accounts. The broker maintains a no-scalping policy across all account types.
Rox Capitals supports multiple deposit methods to facilitate easy funding of trading accounts. Accepted deposit methods include:
The minimum deposit requirement varies by account type, starting at $10 for the Micro account. Deposits are processed instantly, while withdrawal requests typically take between 1 minute to 1 day to process. However, a 0.5% withdrawal fee applies.
Withdrawal options mirror the deposit methods, ensuring a seamless process for clients to access their funds. The maximum deposit and withdrawal amounts are both set at $20,000.
Rox Capitals prioritizes customer support, offering various channels for clients to seek assistance:
The support team operates 24/5, providing assistance across different time zones. The broker offers multi-language support, catering to a diverse clientele.
Rox Capitals is committed to enhancing trader knowledge through educational resources, including:
Additionally, the broker provides trading tools such as economic calendars and pip calculators to assist traders in their decision-making processes.
Rox Capitals primarily serves clients in Asia and Europe, with its operational offices located in the United Kingdom and India. However, the broker imposes restrictions on certain countries, limiting access to its services for residents in regions with stringent regulatory frameworks.
The broker's website does not specify the exact countries from which it does not accept clients, but it is essential for potential traders to verify their eligibility before opening an account.
In summary, while Rox Capitals offers a variety of trading products and services, prospective clients should conduct thorough research and consider the significant risks associated with trading through an unregulated broker. The absence of regulatory oversight raises concerns about fund safety and investor protection, which are crucial factors for anyone considering engaging with a broker in the financial markets.
FX9677279762
India
Customer service suddenly sent a message saying, "The platform's data system recently experienced an outage, impacting some users' transactions. Deposits are now eligible for a 15% subsidy. A deposit of 100,000 yuan will net you 15,000 yuan, and you can withdraw the subsidy and principal at any time." Thinking the subsidy would provide flexible withdrawals, I transferred 100,000 yuan. As soon as the money arrived, my account was frozen! I contacted customer service, and they said, "The system detected an anomaly in your data regarding the subsidy program, and your account needs to be verified for 15 days." After waiting 15 days, I asked again, and they said, "The verification revealed 'suspected illegal arbitrage,' and the account freeze has been extended for 30 days." I hadn't violated anything! I asked for an unfreeze or a refund, but they simply said, "No operations are allowed during the verification period. Wait for further notice."
Exposure
40m
FX1698611706
India
When I first submitted my withdrawal request, Nanya customer service said, "Your account transaction data needs to be archived and filed. This will be completed within 3-5 business days, and the funds will be credited immediately after archiving." I believed them and waited for 5 days. When I asked again, they said, "The amount of archived data has increased dramatically this month, so the time limit has been extended to 10 days." After waiting 10 days, they said, "Some archived data has errors and needs to be re-verified. Please wait another 7 days." I asked to see the data archiving progress, but they said, "Archiving progress is internal data and cannot be disclosed externally." It's clear that they're not archiving the funds and are simply delaying the process. I complained to the regulatory authorities, but they even fabricated an "archiving progress chart" to deceive them, claiming, "80% complete, just another 3 days." Three days later, the funds still hadn't been credited!
Exposure
42m
FX2844661801
India
When I first submitted my withdrawal application, Nanya customer service told me, "The system has detected that you have accounts on three other investment platforms. Data linkage poses a 'fund diversion risk.' You must cancel those accounts and provide proof of cancellation to approve your withdrawal." They also sent me a "Data Linkage Risk Report" marked "Multiple Account Linkage Risk Level Red," threatening that if I didn't cancel my account within 10 days, it would be classified as a 'high-risk account' and my principal would be frozen! I argued that canceling other accounts was impossible, but they told me, "Either cancel or forget about withdrawing funds. This is the platform's data security policy!" I asked to see the full text of the policy, but they bluntly stated, "The policy is internally confidential and cannot be displayed." This was clearly a deliberate attempt to make things difficult for me, to force me to abandon my other investments!
Exposure
38m