Is INFINOX safe and legit？ Full review
INFINOX is a United Kingdom broker established in 2009 and regulated by the Financial Conduct Authority and The Securities Commission of The Bahamas. It holds an overall trading environment rating of B, with outstanding slippage (AA) and cost (A) results, while speed is rated only C. Two account types, ECN and STP, are offered with a maximum leverage of 1:30, and both support locking positions, scalping, and EA trading. Trading is available through self-developed software plus MT4 and MT5 with full authorization, along with mobile applications, and the software experience is rated fair. Customer service supports five languages through email and social channels, though response times may be lengthy. Its influence rating is A, with an average influence index of 7.24. On the positive side, INFINOX is regulated by multiple regulators, offers full-license MT4/5 platforms, and provides multiple account types; on the negative side, it carries multiple regulatory disclosures, including negative disclosures from regulators, and a high number of user complaints.
Regulatory Compliance and Security
INFINOX operates under two regulators, one in the United Kingdom and one offshore, with a safety level of Level 1. A total of 6 regulatory disclosures were recorded in 2023 and 2025, including warnings issued by the Financial Conduct Authority about clone firms misusing the Infinox Capital Limited name, blocking announcements from Indonesia's commodity futures regulator, and an investor alert from the Securities Commission Malaysia concerning unregulated activity.
Account Type
Trading Environment
INFINOX has a trading environment rating of B, with the specific breakdown indicators as follows:
Speed Details:
- Fastest speed: 99.0 ms (opening 175.0 / closing 99.0)
- Slowest speed: 1999.0 ms (opening 1937.0 / closing 1999.0)
Cost Details:
- Gold (XAU): Average Cost 4.78 USD/Lot
- Crude Oil (WH): Average Cost 16.0 USD/Lot
Swap Details:
- Crude Oil Long: -8.59 USD/Lot / Short: 2.12 USD/Lot
- Gold Long: -77.06 USD/Lot / Short: 32.36 USD/Lot
Test Data: 576 users participated in the test, with a total of 7,236 transactions and occupied margin of $2,323,243 USD. It ranks 71st among 109 brokers in the comprehensive ranking.
Trading software
INFINOX supports self-developed software along with the MT4 and MT5 platforms, both with full license authorization, and offers mobile applications. The review platform is highly customizable, available in multiple languages, and provides clear expense reports, though the software experience overall is rated as fair. Windows, MacOS, Web, and other applications are not supported.
MT4/5 Server Distribution:
- MT4 Servers: InfinoxLimited-Live02 through Live06, InfinoxCapitalLimited-Live02 and Live04, and demo servers, distributed across the United Kingdom, the United States, Singapore, Hong Kong, Cyprus, China, Bahrain, Malaysia, Taiwan, Italy, and Ireland
- MT5 Servers: InfinoxCapitalLimited-MT5Live and InfinoxCapitalLimited-MT5Demo, InfinoxLimited-MT5 and InfinoxLimited-MT5Live, and InfinoxLimited-MT5Demo, distributed across South Korea, Singapore, the United States, the United Kingdom, China, Cyprus, Japan, Belgium, India, and The Virgin Islands
Mobile Support:
- iOS: INFINOX, Infinox Loyalty Program, IX CARD
- Android: IX SOCIAL
Customer Service
INFINOX customer service supports 5 languages, including English and Traditional Chinese (TW). Customers can reach the broker through email and instant messaging apps, as well as social media channels, for answers to most inquiries, though response times may be lengthy.
Influence
INFINOX holds an influence rating of A, with its influence mainly distributed in the United Arab Emirates, Angola, Argentina, Australia, Bangladesh, Belgium, Brazil, Canada, Switzerland, and Chile, and an average influence index of 7.24.
5-10 years
