Is Kumo Markets a scam, or is it legit?

i have traded with sl and tp and broker fail to close my orders. live chat never works...

I opened an account with KmoMarkets and to have the account operating and able to deposit and withdrawal i had to pass the KYC which was send my ID front and back and a proof of address. I sent all the documents they asked and i had my account verified couple days latter. After a few days i deposit via BTC ( they only offer crypto as a payment method ). I operate and i decided to withdrawal few days latter and i got an email 3 days latter that i need to send more documents in order for them to proceed my withdrawal even with my account fully verified and KYC also fully verified. Well now is going to be 2 weeks when they dont release my inicial deposit and my profits. I call this a SCAM and also say that be really careful, dont operate with this company. I tried many times to solve this smooth as possible but they dont proceed with my withdrawal of 3540$.