GENERAL INFORMATION AND REGULATION ActivTrades PLC was founded in 2001 in Switzerland and established its London headquarters in 2005. The broker has a strong client base in Europe across Italy, Germany, France, and Portugal as well as overseas markets, such as Australia. The number of employees at the company is now close to 700 with company offices in Sofia, Bulgaria, Milan, Italy, plus Luxembourg and the Bahamas. ActivTrades has also recently opened a desk in Dubai. ActivTrades Corp is a subsidiary of ActivTrades PLC, authorised and regulated by the UK Financial Conduct Authority (FCA). Founded in 2001 as a pioneer in online trading. Initially specialising in Forex we gradually expanded the range of products and currently their customers can choose from over 1000 CFD or Spread Betting instruments across Forex, Indices, Shares, Commodities, Financials and ETFs. Headquartered in the heart of London together with offices in Milan, Nassau, Sofia and Luxembourg, they deliver exceptional trading conditions and outstanding support to their loyal customers in more than 140 countries. They offer the worlds most popular trading platform: MetaTrader, enhanced with Smart Tools developed exclusively for their customers as well as their own ActivTrader – an intuitive and fully-featured platform designed for all levels of trading experience and available on desktop, smartphone MARKET INSTRUMENT Tradable assets at the broker include: • 50+ forex pairs • 500+ company shares, including stocks in the UK, US, German and Japanese markets • 35+ large indices such as Nasdaq, Dow Jones, Euronext, UK100 and Ger30 • 15+ commodity CFDs including gold, silver, energies and grain ACCOUNT AND LEVERAGE The minimum deposit at ActivTrades is $500. ActivTrades offers several trading account options: • Individual • Professional (for those eligible under ESMA regulations) • Islamic (swap-free trading) Both individual and professional accounts share similar features such as negative balance protection, FSCS protection, segregated accounts, and best execution, however the individual account includes features such as rewards, risk alerts, and leverage warnings. The standard individual account also allows for trading in mini and microlots. Leverage rates are capped at 1:30 in line with ESMA regulations: • Forex – 1:30 maximum leverage • Financials – 1:5 maximum leverage • Commodities – 1.10 maximum leverage • Indices & shares – 1:20 maximum leverage SPREADS AND COMMISSIONS Trade the major stock exchanges, including NASDAQ, NYSE, Euronext, London Stock Exchange, Deutsche Boerse, from only $1 commission and a leverage of up to 1:20. Invest in Indices, Commodities and Fixed Income with spreads as low as 0.5 points and with no overnight charges. Trade gold, silver and over 50 Forex pairs, with spreads starting as low as 0.5 pips on majors. TRADING PLATFORM AVAILABLE This broker offers 3 trading platforms, MetaTrader 4, MetaTrader 5 and ActivTrader. MetaTrader 4 is one of the most trusted and popular trading platforms and the market standard for Forex trading. It is a user-friendly platform which offers advanced technology as well as enhanced security to trade Forex, Metals, Indices, Fixed Income and Commodities. ActivTrader; The enhanced ActivTrader platform utilises the latest technology and advanced functionalities to create an immersive trading experience. Access the financial markets and trade over 1000 CFDs including Forex, Commodities, Financial and Indices, Shares and ETFs. The feature helps to protect your profit by allowing you to set up additional tiers, which automatically modify your Trailing Stop distance if the market progressively reaches the defined trigger prices. MetaTrader 5 ActivTrades also offer the MT5 platform, suited to the more experienced trader. In addition to trading on forex, indices and shares, MT5 provides access to over 500 CFDs and ETFs. Key benefits of the MT5 solution include: • Historical data and strategy tester • Price alerts and trailing stops • Integrated trading statements • Economic news headlines • One-click trading • 21-time frames DEPOSIT AND WITHDRAWAL The minimum deposit at ActivTrades is $500. Several payment methods are available offering prompt processing: • Skrill – 30 minutes • Neteller – 30 minutes • Bank transfer – Same working day • Credit/debit card (prepaid Mastercard) – 30 minutes (1.5% fee) • Sofort– 30 minutes (only available for clients of ActivTrades PLC) • PayPal – 30 minutes (only available for clients of ActivTrades PLC) Withdrawals Select ‘request a withdrawal’ from the client area to retrieve profits and revenue via the following options: • Credit/debit card – same day if requested by 12.30 GMT • Bank transfer – same day if requested by 12.30 GMT • Neteller – same day if requested by 12.30 GMT • PayPal – same day if requested by 12.30 GMT • Sofort– same day if requested by 12.30 GMT • Skrill – same day if requested by 12.30 GMT All withdrawals are free unless transferring to Citibank or Moneycorp which incur charge. CUSTOMER SERVICE ActivTrades offer customer support in 14 languages, 24/5. A live chat channel, a free call back hotline, plus email support are available from the respective logos and icons on the right-hand side of the webpage. Users can also head to the FAQ section for answers to common issues. The live chat function is particularly useful with efficient and informative agents to cover most queries. They can be contacted through details below +1 242 603 5200 englishdesk@activtrades.bs International office 209 & 210 Church Street, Sandyport Business Plaza P.O. Box SP-64388 Nassau, New Providence, The Bahamas > Headquarters (UK) 1 Thomas More Square London E1W 1YN United Kingdom