Very low-cost trading fees of $3 for both Australian and US stocks, making it accessible for a wide range of investors.

User-friendly interface with a well-designed app and website, enhancing the overall trading experience.

Prompt customer service through email, typically responding within 24 hours, which is beneficial for users needing assistance.

High foreign exchange fees when converting between AUD and USD, which can erode investment returns over time.

Limited research and data offerings for free accounts, requiring a subscription for more comprehensive tools and insights.

No live customer support options such as phone or chat, relying solely on email for assistance, which may not be ideal for urgent inquiries.