Is FP Markets safe?

Before，the IC was stuck at night, and it felt like it took a long time to load, but the order was not stuck. So I changed the platform and used FP Markets. However, the order was stuck, mainly reflected in the loss stopping and profit taking and it will be executed after a long delay. It has been used for a long time, and today the euro slipped more than 30 points, which is equivalent to a gold slippage of 6 US dollars. The platform sent an email saying it was normal. (I understand if it is 10 points of slippage, which is equivalent to 3 US dollars of gold. Yours are too much.)