FXGT Review 86
On the evening of February 11th, I placed trades during the Non-Farm Payroll (NFP) release. Based on analysis of previous data releases, I anticipated a bearish outcome, so I deposited $1,000—a small amount—to go short. As expected, the market moved in my favor, resulting in a profit of $6,747.09. The entire process involved manual trading, purely capitalizing on the data release. However, on Friday, the platform emailed me claiming that my trading violated their rules, citing "abuse of negative balance protection" as the reason for deducting my profits. First, I was in a profitable position with no negative balance involved. Second, if the platform considered this a violation, they could have simply reduced leverage or restricted trading in advance—a measure I would have understood. But to deduct profits only after they were earned based on such a rationale is unreasonable. Does this mean that in regular trading, whenever a trader achieves significant profits—especially during high-volatility periods like current geopolitical conflicts—the platform can arbitrarily label it as "abuse of negative balance protection" and confiscate the gains? Therefore, I demand the return of my trading profits totaling $6,747.09.
I have been losing money with this broker for a long time. I just made my first profit. I withdrew my money but they refused to withdraw it. They stole my money.
Once you deposit funds, withdrawals are impossible. They constantly pressure you to deposit more under various pretexts, but withdrawals are never allowed. Currently, $57,000 is locked up. I requested a $27,000 withdrawal on October 28th, but it's still pending review.
It was a high-value withdrawal, but it was processed within 24 hours. I had no concerns about the procedure.
I am a registered user of your FXGT platform, my account is: [448639]. I have long been a loyal user of your platform, always adhering to the rules. This complaint is mainly against two associated serious issues: One, the platform unreasonably rejects my legal withdrawal request without any reasonable explanation or evidence. The origin of the fund is completely legal and compliant. However, after submitting the withdrawal request, it was not transferred in time as before, but was rejected by the platform. I immediately contacted online customer service for the reason, and the response was perfunctory, claiming a violation of terms and conditions. When I asked the customer service to specify: 1. Which platform rule was violated? 2. What does the so-called violation refer to? Please provide solid evidence. For the above critical issues, customer service could not give a direct, specific reply, but shirked the issue with "this is a system judgment, we cannot intervene". This groundless rejection is essentially an unreasonable encroachment on my legal property rights by the platform. Two, the platform unilaterally and compulsorily restores my account login permission, trying to "cold deal" with the issue without resolving the withdrawal issue. After the withdrawal was rejected, my account was temporarily unable to log in or function limited. But what is infuriating is that the platform unilaterally closed my account login permission without any communication and without any solution to the withdrawal problem. My demands are: 1. Immediate unfreeze of funds: Require the platform to immediately lift the freeze on the funds (1957.11) in my account, and complete the withdrawal operation, allowing the funds to successfully reach my binding account. 2. Provide written explanation: Request the platform to provide an official, credible written explanation for this "unreasonable refusal to withdraw" and "abnormal account control" incident, explaining the specific and true reason for the initial determination of account abnormalities. 3. Formal apology: Require the platform to formally apologize for the time cost, mental distress, and rights damage caused by this incident. This incident has severely damaged my trust in your platform, and it has caused me to seriously doubt your platform's fund security and user rights protection mechanism. I will have to take the following measures to protect my rights: • Report to the State Market Supervisory Administration, the China Internet Finance Association, and other related departments. • Expose this issue through the Consumer Association, media, and other channels. I look forward to your serious handling and prompt reply.
I (account number: 448648) previously conducted forex trading operations on the FXGT platform through official channels. All deposit processes complied with the platform's requirements, and the trading process strictly adhered to the platform's rules. However, when I recently applied for a withdrawal, the FXGT platform unjustly rejected my withdrawal request on the grounds of 'violation of rules,' confiscated my funds, and even suspended my account. I urge everyone to be cautious of this shady platform.
I (account: 448638) hereby lodge a serious complaint regarding the issues encountered during my account operations on the FXGT platform. I completed the standard account opening process on your platform, including facial recognition and identity verification, and performed the required deposit operations accordingly. Throughout subsequent transactions, I strictly adhered to the platform's rules and conducted normal market operations. However, when I requested a withdrawal, your platform unjustly rejected my withdrawal request on the grounds of 'suspicion that I registered multiple accounts using different email addresses,' and deducted 1965.63 from my account. I express extreme dissatisfaction and strong protest against this action. My account opening and trading processes fully complied with your platform's regulations. Your unilateral decision to deem my actions as violations and deduct funds without providing any substantial evidence severely infringes upon my legitimate rights and interests. I demand that your platform: 1. Immediately provide detailed evidence and specific regulatory basis 2. Fully refund the deducted amount 3. Restore normal withdrawal functionality to my account Should I fail to receive a reasonable explanation and satisfactory resolution, I will have no choice but to escalate this complaint to the relevant financial regulatory authorities and consider legal actions to protect my rights. I look forward to your prompt response and a fair resolution.
Recently, when I applied for a withdrawal on the FXGT platform, my request was unreasonably denied, and the funds in my account were deducted. The customer service only gave a vague excuse of 'violation of rules' and refused to provide any specific explanation or evidence. This seriously violates investor rights. I am publicly sharing my experience here, urging the FXGT platform to release the funds as soon as possible and warning other investors to be cautious of the risks associated with this platform. **Event Details** I (Account No.: 448661) have been trading on the FXGT platform for some time, and the previous processes of depositing and trading were normal. Recently, I submitted a withdrawal request. However, the platform rejected my withdrawal order and deducted 1256.54 from my account, leaving only 1028.58. They sent me a ticket claiming they suspected I had registered multiple accounts using different email addresses, but this account was created under my own independent IP address. I immediately requested the customer service to provide specific reasons and evidence, but they only repeated that the platform has the right to reject withdrawals based on their terms, without offering any substantive explanation. **Questions and Demands** 1. Is it reasonable to reject a withdrawal without specific reasons? The FXGT platform unilaterally accused me of 'violation of rules' without providing any evidence, lacking transparency and fairness. If there was indeed a violation, the platform has the obligation to present the specific facts and basis for the violation, rather than giving vague excuses. 2. How is fund security ensured? Investors deposit their hard-earned money into the platform based on basic trust. The actions of the FXGT platform severely undermine this trust, raising doubts about its fund management and compliance. I demand that the FXGT platform: • Immediately return the funds in my account and allow normal withdrawals; • If they insist on the violation claim, provide specific evidence, relevant clause references, and a detailed explanation; • If they cannot prove the violation, apologize and compensate for the losses incurred. **Next Steps** I will continue to communicate with the FXGT platform. If the issue remains unresolved, I will file a complaint with the financial regulatory authorities in my country and consider exposing this matter through media and social platforms. I hope the platform takes this matter seriously.
