ACDEX foreign exchange brokers specializing in providing foreign exchange trading services, the company's official website https://crm.acdexpty.io/online_main.action?locale=en, about the company's legal and temporary regulatory information, the company's address Room 1305, 13/F, Tower A, New Mandarin Plaza, 14 Science Museum Raod, Tsim Sha Tsui, Kowloon, Hong Kong.
ACDEX Forex Broker
Basic Information
Hong Kong
5-10 years Suspicious Regulatory License Suspicious Scope of Business Australia Forex Execution License (STP) Revoked High potential riskCompany profile
Pros
Regulated by ASIC, providing a level of credibility and oversight.
Collaboration with established liquidity providers enhances trading conditions.
Wide range of trading instruments available, including forex, commodities, and indices.
Cons
Reports of withdrawal difficulties and potential scams raise concerns about trustworthiness.
Lack of transparency regarding minimum deposit requirements and account types.
The official website appears unprofessional and may deter potential clients.
ACDEX Forex Broker - Complete Information Guide
1. Overview of the Broker
ACDEX, officially known as ACDEX Pty Ltd, was established in 2014. The company is headquartered in Hong Kong, specifically at Room 1305, 13/F, Tower A, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon. ACDEX operates as a private company and primarily serves retail clients interested in forex trading and other financial instruments.
Since its inception, ACDEX has aimed to provide a comprehensive trading platform, offering a variety of financial products and services. Over the years, it has expanded its offerings to include not only forex but also precious metals, commodities, and indices. The broker has positioned itself in the competitive forex market by emphasizing its collaboration with reputable liquidity providers, including major banks like Bank of America Merrill Lynch and Deutsche Bank.
Despite its aspirations, ACDEX has faced challenges, particularly concerning its regulatory status. Initially regulated by the Australian Securities and Investments Commission (ASIC), the broker's license was revoked, raising concerns about its operational legitimacy. This has led to a mixed reputation among traders, with many expressing dissatisfaction regarding fund withdrawals and customer service experiences.
The business model of ACDEX focuses on retail forex trading, providing clients with access to various trading instruments through its platform. The broker has also engaged in institutional services, although the extent of these offerings remains unclear.
2. Regulation and Compliance Information
ACDEX was once regulated by ASIC, under license number 464367. However, this license has since been revoked, which raises significant concerns regarding the broker's compliance with financial regulations. The revocation indicates a lack of adherence to the standards set forth by regulatory authorities, which is a critical factor for traders when selecting a broker.
Currently, ACDEX does not appear to be regulated by any other government authority, which places client funds at a greater risk. The absence of regulatory oversight means that there are no guarantees regarding the safety of client deposits or the integrity of trading practices.
In terms of client fund protection, ACDEX has not provided clear information regarding the segregation of client funds. This is a crucial aspect of broker operations, as it ensures that client money is kept separate from the broker's operational funds, reducing the risk of loss in the event of financial difficulties.
Additionally, ACDEX claims to implement Know Your Customer (KYC) and Anti-Money Laundering (AML) measures, although the effectiveness of these measures is questionable given the broker's regulatory status. Without proper oversight, the enforcement of these policies may be lax, further complicating the safety of client funds.
3. Trading Products and Services
ACDEX offers a diverse range of trading products, focusing primarily on the foreign exchange market. The broker provides access to a variety of currency pairs, including major, minor, and exotic pairs. The specific number of forex pairs available is not explicitly stated, but traders can expect to find most commonly traded currencies.
In addition to forex, ACDEX also offers Contracts for Difference (CFDs) on various asset classes:
- Indices: Traders can speculate on the performance of major stock market indices.
- Commodities: ACDEX provides trading options for commodities such as gold, silver, and crude oil.
- Precious Metals: The broker includes trading opportunities for precious metals like platinum and palladium.
- Cryptocurrencies: While not prominently featured, there may be limited options for trading popular cryptocurrencies.
ACDEX aims to keep its product offerings updated, although specific details on the frequency of product updates or the introduction of new trading instruments are not readily available. The broker's focus on retail trading services suggests that it caters to individual traders looking for a comprehensive trading experience.
For institutional clients, ACDEX may provide tailored services, although detailed information on these offerings is scarce. The broker does not prominently advertise white-label solutions or asset management services.
4. Trading Platforms and Technology
ACDEX primarily utilizes the MetaTrader 4 (MT4) trading platform, which is well-regarded in the trading community for its user-friendly interface and robust functionality. The MT4 platform supports various trading features, including advanced charting tools, automated trading through Expert Advisors (EAs), and a wide range of technical indicators.
While ACDEX does not offer a proprietary trading platform, the MT4 platform allows traders to access the markets effectively. The broker provides both desktop and mobile versions of the MT4 platform, enabling clients to trade on-the-go. The mobile application is available for both iOS and Android devices, ensuring that traders can manage their accounts and execute trades from anywhere.
In terms of execution models, ACDEX operates on a Straight Through Processing (STP) model, which facilitates direct market access for clients. This model is designed to minimize latency and slippage, providing traders with a more efficient trading experience.
The brokers server infrastructure is reportedly located in the United States, although specific details regarding server performance and reliability are not disclosed. The lack of information on API access and automated trading support may be a drawback for more advanced traders seeking to implement algorithmic trading strategies.
5. Account Types and Trading Conditions
ACDEX offers various account types, although the specifics are not extensively detailed in available resources. The general trading conditions for standard accounts include:
- Minimum Deposit: The exact minimum deposit requirement is not specified, but it is common for brokers to set this at a competitive level to attract retail traders.
- Spreads and Commissions: ACDEX typically utilizes variable spreads, although specific figures for spreads on major currency pairs are not provided. Commission structures may apply depending on the account type chosen.
- Leverage: The broker offers leverage options, but the range is not explicitly stated. Traders should verify the maximum leverage available for different products before opening an account.
- Minimum Trade Size: The minimum trade size is usually standardized, but specific details should be confirmed with the broker.
- Overnight Fees: Information on overnight fees, also known as swap rates, is not readily available, which is crucial for traders who hold positions overnight.
Advanced account types, such as VIP or professional accounts, may be available but lack detailed descriptions. The existence of Islamic accounts or corporate accounts is also not confirmed, indicating a potential area for improvement in providing diverse account options.
6. Funds Management
ACDEX supports various deposit methods, including:
- Bank Transfers: Typically used for larger deposits.
- Credit/Debit Cards: A common method for quick transactions.
- E-wallets: May include popular options, although specific e-wallets are not listed.
The broker's minimum deposit requirements vary by account type, but specific figures are not provided. The processing time for deposits is generally immediate for card payments, while bank transfers may take longer.
As for withdrawal methods, ACDEX offers similar options as for deposits. However, details on withdrawal limits and processing times are not extensively covered. Traders should be aware of potential withdrawal fees, which may vary based on the method used.
7. Customer Support and Educational Resources
ACDEX provides customer support primarily through:
- Phone: Clients can reach support via the provided phone number: +886 2 27188877.
- Email: Support is also available through email at service@acdexpty.io.
The broker's service hours and responsiveness are not clearly defined, which may affect client satisfaction. ACDEX reportedly offers support in English, catering to a broader audience.
In terms of educational resources, the broker provides various tools, including market analysis, economic calendars, and trading calculators. However, the depth and quality of these resources are not specified, leaving traders to explore the platform for available educational content.
8. Regional Coverage and Restrictions
ACDEX primarily serves clients in Hong Kong and surrounding regions, with a focus on the Asian market. However, the broker does not accept clients from certain countries, including the United States, North Korea, and Iran, among others.
The broker's regional offices are located in Hong Kong, which may limit its ability to cater to clients in regions with stricter regulatory requirements. The absence of a robust global presence may hinder its competitiveness in the forex market.
In conclusion, while ACDEX offers a range of trading products and services, potential clients should carefully consider the regulatory status and reported issues regarding withdrawals before engaging with the broker. Conducting thorough research and due diligence is essential for ensuring a safe trading experience.
ACDEX Similar Brokers
Latest Reviews
FX2719775125
Taiwan
I started trading in Acdex pty ltd in 2019, and in January 2021, my application for withdrawal was rejected. In February 2021, I officially closed the position and withdraw money. However, the brokerage put forward the reason of liquidated damages. 25% of the amount was deducted, resulting in a loss of my investment. In March 2021, an email will be sent to inform us of the refund, but the refund has lasted for more than a year, and there have been continuous email exchanges. The customer service mailbox is closed, and I can only write to Mr. Keith Hockley, the licensee of the brokerage company, but the licensee replied that he has not received our funds and has not conducted business promotion outside Australia, so I wrote again. Remind the licensee that outside Australia, some people use the Acdex pty ltd brand to promote investment, he did not stop such activities, seems to acquiesce to the development of investment projects in overseas areas, the whole process is like a scam, send email to notify me of refund, And asked me to provide my passport for re-confirmation, but the refund was still not completed. This Ponzi scheme is still going on in Taiwan. I don’t want the next group of victims, so I hope that the platform of Forex Tianyantong will help me uphold fairness and justice, and help me ask for it. My money back US$22,857.08 Thanks to ASIC for writing back and telling me that if I can't get my money back from Acdex pty ltd, it's a scam (there is a letter to prove it)
Exposure
2022-04-05
FX2581587534
Taiwan
Content: I used this broker two years ago. At that time, I saw that he had an ASIC license, and he and a friend set up their VIP account. It cost one million US dollars to open it, but it took a while and he didn't give it. The reason for withdrawing money is that the threshold for VIP accounts has been raised. At that time, I wanted to say that this brokerage was very problematic, and it was simply fundraising. So in February 2021, I decided to close the account and clear all the funds, but the point is here. , This brokerage did not refund all the funds for a bunch of strange reasons, at least deducted more than 20% of the liquidated damages, wrote a rule of 1 million US dollars when opening an account, and then did not say that the threshold would be raised, nor did it say that there would be penalties for closing the account. Sexual deduction. Later, according to the proportion of our VIP account, I should have received 61,915 US dollars. The brokerage also insisted on paying the money twice. It was written in the MAIL that after we received the first payment, we would reply to them after confirming that we received the first payment before sending the second payment. The point is that we are willing to send the second payment only after all the people (about 60 people in total) have replied to them. , we all replied before 2021/6, the result!! They even deleted the contact mailbox with us!! (For example, I sent the attached photo to them, but this mailbox does not exist at all) Then I don't know how to delay until the beginning of this year, only to refund the second $5,059 to me, but it is still more than $17,000 short of my funds when we closed the account!!! Later, I decided to send a letter directly to Keith Hockley, a licensee of this brokerage, replied that ACDEX has not received any funds from me. If you have any questions, please contact the financial unit in your own country. I only care about Australia (the above is what I have translated). To the effect, I put the original text in the attachment), I later provided him with all the information of our deposit account, and asked him if this is your brokerage ACDEX? He replied that I am not his ACDEX (such as the attachment)
Exposure
2022-05-04
Derya
Thailand
I encountered some issues when withdrawing my funds, but they helped me a lot. Great customer service. 👍👍👍
Positive
2024-08-07
曹古营瓷砖建材
Hong Kong
The official website is really simple, it looks very unprofessional, and it doesn’t look like a formal trading platform at all. Based on my years of trading experience, it is likely to be a fraudulent platform. Please be careful, don’t be deceived .
37130
2022-12-15
FX2581587534
Taiwan
I used this broker two years ago. At that time, I saw that he had an ASIC license, and he had opened their VIP account with a friend. It cost 1 million US dollars to open it. Later, our deposit also exceeded 1 million US dollars. (As shown in the screenshot of FX BLUE in the attachment), it took a while to not give out the money. The reason is that the VIP account threshold was raised to 2.5 million US dollars. In February of this year, I decisively decided to close the account and clear all the funds, but the point is that the broker did not refund all the funds for a bunch of strange reasons, at least deducted more than 20% of the liquidated damages, and wrote the rules when opening an account. 10,000 US dollars, and then did not say that the threshold would be raised, nor did it say that there would be punitive deductions for closing the account. Forex Tianyantong, a brokerage that did not clearly write such rules, can give 8 points?????????? ??????????????? Later, according to the proportion of our VIP account, I should have received 61,915 US dollars. The broker also insisted on paying the money twice. The first one gave me the first 39,626.22 US dollars in 2021/5, and wrote in the MAIL. After we received the first one, we replied and confirmed to them that we received the first one before sending the second one. The point is that all people (about 60 people in total) must reply to them before they are willing to send the second one. At that time, 2021/ We replied all 6 years ago, and the result!! They even deleted the contact mailbox with us!! (For example, the attached photo was sent to them by me, but there is no such mailbox at all) and I don't know how to delay it until this year. At the beginning of the year, the second $5,059 was refunded to me, but it was still more than $17,000 short of my funds when we closed the account!!! Later, I decided to send a letter directly to Keith Hockley, a licensee of this brokerage, The reply from the brokerage licensee said that ACDEX has not received any funds from me. If you have any questions, please contact the financial unit in your own country. I only care about Australia. , I later provided him with all the information about our deposit account and asked him if this is your brokerage ACDEX? He just replied that I was not his ACDEX (such as the attachment), and hoped not to help such a black-hearted broker who only publishes news for marketing. We have already been deceived by 60 people, with a total of more than 1.18 million US dollars, and this broker can still be in Taiwan continues to publish news to defraud money, I hope the brokerage will refund the money as soon as possible, and advise other people who want to choose a brokerage not to use ACDEX
Exposure
2022-04-02