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ACDEX Forex Broker provides real users with 1 positive reviews, 1 neutral reviews and 3 exposure review!

ACDEX Broker Review

1.52

WikiFX monitor

Business

Field Survey Good

License

ASIC Revoked

ACDEX Review 5

Latest All(5) Positive(1) Neutral(1) Exposure(3)
Positive

I encountered some issues when withdrawing my funds, but they helped me a lot. Great customer service. 👍👍👍

Derya
2024-08-07
Neutral

The official website is really simple, it looks very unprofessional, and it doesn’t look like a formal trading platform at all. Based on my years of trading experience, it is likely to be a fraudulent platform. Please be careful, don’t be deceived .

曹古营瓷砖建材
2022-12-15
Exposure
No withdrawal and this licensee holder disregards countries other than Australia

Content: I used this broker two years ago. At that time, I saw that he had an ASIC license, and he and a friend set up their VIP account. It cost one million US dollars to open it, but it took a while and he didn't give it. The reason for withdrawing money is that the threshold for VIP accounts has been raised. At that time, I wanted to say that this brokerage was very problematic, and it was simply fundraising. So in February 2021, I decided to close the account and clear all the funds, but the point is here. , This brokerage did not refund all the funds for a bunch of strange reasons, at least deducted more than 20% of the liquidated damages, wrote a rule of 1 million US dollars when opening an account, and then did not say that the threshold would be raised, nor did it say that there would be penalties for closing the account. Sexual deduction. Later, according to the proportion of our VIP account, I should have received 61,915 US dollars. The brokerage also insisted on paying the money twice. It was written in the MAIL that after we received the first payment, we would reply to them after confirming that we received the first payment before sending the second payment. The point is that we are willing to send the second payment only after all the people (about 60 people in total) have replied to them. , we all replied before 2021/6, the result!! They even deleted the contact mailbox with us!! (For example, I sent the attached photo to them, but this mailbox does not exist at all) Then I don't know how to delay until the beginning of this year, only to refund the second $5,059 to me, but it is still more than $17,000 short of my funds when we closed the account!!! Later, I decided to send a letter directly to Keith Hockley, a licensee of this brokerage, replied that ACDEX has not received any funds from me. If you have any questions, please contact the financial unit in your own country. I only care about Australia (the above is what I have translated). To the effect, I put the original text in the attachment), I later provided him with all the information of our deposit account, and asked him if this is your brokerage ACDEX? He replied that I am not his ACDEX (such as the attachment)

FX2581587534
2022-05-04
Exposure
Trading profit, open position and withdraw has an unreasonble 25% deduction. The withdrawal takes over one hour and it is still not finished.

I started trading in Acdex pty ltd in 2019, and in January 2021, my application for withdrawal was rejected. In February 2021, I officially closed the position and withdraw money. However, the brokerage put forward the reason of liquidated damages. 25% of the amount was deducted, resulting in a loss of my investment. In March 2021, an email will be sent to inform us of the refund, but the refund has lasted for more than a year, and there have been continuous email exchanges. The customer service mailbox is closed, and I can only write to Mr. Keith Hockley, the licensee of the brokerage company, but the licensee replied that he has not received our funds and has not conducted business promotion outside Australia, so I wrote again. Remind the licensee that outside Australia, some people use the Acdex pty ltd brand to promote investment, he did not stop such activities, seems to acquiesce to the development of investment projects in overseas areas, the whole process is like a scam, send email to notify me of refund, And asked me to provide my passport for re-confirmation, but the refund was still not completed. This Ponzi scheme is still going on in Taiwan. I don’t want the next group of victims, so I hope that the platform of Forex Tianyantong will help me uphold fairness and justice, and help me ask for it. My money back US$22,857.08 Thanks to ASIC for writing back and telling me that if I can't get my money back from Acdex pty ltd, it's a scam (there is a letter to prove it)

FX2719775125
2022-04-05
Exposure
Unable to withdraw and this broker does not care anything outside australia

I used this broker two years ago. At that time, I saw that he had an ASIC license, and he had opened their VIP account with a friend. It cost 1 million US dollars to open it. Later, our deposit also exceeded 1 million US dollars. (As shown in the screenshot of FX BLUE in the attachment), it took a while to not give out the money. The reason is that the VIP account threshold was raised to 2.5 million US dollars. In February of this year, I decisively decided to close the account and clear all the funds, but the point is that the broker did not refund all the funds for a bunch of strange reasons, at least deducted more than 20% of the liquidated damages, and wrote the rules when opening an account. 10,000 US dollars, and then did not say that the threshold would be raised, nor did it say that there would be punitive deductions for closing the account. Forex Tianyantong, a brokerage that did not clearly write such rules, can give 8 points?????????? ??????????????? Later, according to the proportion of our VIP account, I should have received 61,915 US dollars. The broker also insisted on paying the money twice. The first one gave me the first 39,626.22 US dollars in 2021/5, and wrote in the MAIL. After we received the first one, we replied and confirmed to them that we received the first one before sending the second one. The point is that all people (about 60 people in total) must reply to them before they are willing to send the second one. At that time, 2021/ We replied all 6 years ago, and the result!! They even deleted the contact mailbox with us!! (For example, the attached photo was sent to them by me, but there is no such mailbox at all) and I don't know how to delay it until this year. At the beginning of the year, the second $5,059 was refunded to me, but it was still more than $17,000 short of my funds when we closed the account!!! Later, I decided to send a letter directly to Keith Hockley, a licensee of this brokerage, The reply from the brokerage licensee said that ACDEX has not received any funds from me. If you have any questions, please contact the financial unit in your own country. I only care about Australia. , I later provided him with all the information about our deposit account and asked him if this is your brokerage ACDEX? He just replied that I was not his ACDEX (such as the attachment), and hoped not to help such a black-hearted broker who only publishes news for marketing. We have already been deceived by 60 people, with a total of more than 1.18 million US dollars, and this broker can still be in Taiwan continues to publish news to defraud money, I hope the brokerage will refund the money as soon as possible, and advise other people who want to choose a brokerage not to use ACDEX

FX2581587534
2022-04-02

  

ACDEX 2025 Review: Everything You Need to Know

  

Summary

  ACDEX, a forex brokerage established in 2014, has garnered mixed reviews from users and experts alike. While it offers a range of trading instruments and utilizes the popular MetaTrader 4 platform, concerns regarding withdrawal difficulties and regulatory compliance have raised red flags. Notably, the broker has faced allegations of scams and operational issues, particularly affecting clients outside Australia.

  Note: It is important to be aware that different entities operate under the ACDEX name across various regions, which may impact user experiences and trust levels. This review aims to provide a fair and accurate assessment based on multiple sources.

  

Rating Overview

Category Rating (Out of 10)
Account Conditions 4.5
Tools and Resources 6.0
Customer Service and Support 5.5
Trading Setup (Experience) 6.5
Trustworthiness 3.0
User Experience 4.0
Regulatory Compliance 2.0

  We rate brokers based on user feedback, expert opinions, and factual data from multiple sources.

  

Broker Overview

  Founded in 2014, ACDEX is a forex brokerage based in Hong Kong, primarily regulated by the Australian Securities and Investments Commission (ASIC). However, reports indicate that its ASIC license has been revoked, raising questions about its regulatory status. ACDEX offers trading through the widely-used MetaTrader 4 platform, allowing access to various asset classes, including forex, commodities, and precious metals.

  

Detailed Information

  

Regulatory Regions

  ACDEX claims to operate under ASIC regulations; however, its license has been flagged as revoked, leading to concerns about its legitimacy. The brokerage's operations primarily target clients in Hong Kong and Australia, but it has also attracted users from other regions, which may complicate its regulatory compliance.

  

Deposit/Withdrawal Methods

  ACDEX supports various currencies for deposits and withdrawals, but specific details about accepted currencies remain unclear. Users have reported difficulties in withdrawing funds, with some indicating that their requests have gone unanswered or delayed for extended periods. This issue has contributed to a negative perception of the broker.

  

Minimum Deposit

  The minimum deposit requirement for opening an account with ACDEX is not clearly stated in the available reviews, creating ambiguity for potential clients. Users have expressed frustration over the lack of transparency regarding account conditions and minimum deposit thresholds.

  

Bonuses/Promotions

  ACDEX does not appear to offer any bonuses or promotional incentives to attract new clients, which is a common practice among many brokers. This absence could be a deterrent for traders looking for additional value when signing up.

  

Tradable Asset Classes

  ACDEX provides access to a variety of trading instruments, including forex pairs, precious metals, commodities, and indices. This diverse offering allows traders to engage in different markets, but the effectiveness of these trades is questionable given the reported operational issues.

  

Costs (Spreads, Fees, Commissions)

  The costs associated with trading on ACDEX, including spreads and commissions, are not transparently disclosed. Users have indicated that they encountered unexpected fees during their trading experience, further complicating their interactions with the broker.

  

Leverage

  ACDEX offers leverage options, but the specific ratios available have not been clearly outlined in the reviews. Traders should be cautious when engaging with leveraged accounts, as they can amplify both gains and losses.

  

Allowed Trading Platforms

  The primary trading platform offered by ACDEX is MetaTrader 4, which is known for its user-friendly interface and robust features. However, the broker does not provide support for other platforms such as MetaTrader 5, which may limit options for advanced traders.

  

Restricted Regions

  ACDEX has faced scrutiny regarding its operations in various regions, particularly in the United States, where it prohibits U.S. clients from participating. This restriction is in line with many brokers that seek to comply with local regulations.

  

Customer Support Languages

  Customer support for ACDEX is available in English, but users have reported long wait times and limited channels for assistance. The primary contact methods are via telephone and email, with no live chat options available, which can hinder timely communication.

  

Rating Revisited

Category Rating (Out of 10)
Account Conditions 4.5
Tools and Resources 6.0
Customer Service and Support 5.5
Trading Setup (Experience) 6.5
Trustworthiness 3.0
User Experience 4.0
Regulatory Compliance 2.0

  

Detailed Breakdown

  

Account Conditions

  The account conditions offered by ACDEX are not clearly defined, leading to confusion among potential clients. Users have reported issues with account verification and withdrawal processes, which negatively impacts their overall experience.

  

Tools and Resources

  ACDEX utilizes the MetaTrader 4 platform, which offers various tools and resources for traders. However, the lack of additional educational materials and market analysis tools may hinder novice traders looking for guidance.

  

Customer Service and Support

  User feedback indicates that while ACDEX provides customer support, the response times can be slow, and the limited channels for communication may frustrate clients seeking immediate assistance.

  

Trading Setup

  The trading setup on ACDEX is facilitated through the MT4 platform, which is generally well-regarded. However, the lack of support for other platforms may limit its appeal to traders who prefer alternatives.

  

Trustworthiness

  Trustworthiness remains a significant concern for ACDEX, particularly due to its revoked ASIC license and reports of withdrawal difficulties. Users are advised to exercise caution when considering this broker.

  

User Experience

  Overall user experience has been mixed, with many clients expressing dissatisfaction with withdrawal processes and customer service. While some users have reported positive interactions, the negative feedback tends to dominate reviews.

  

Regulatory Compliance

  Regulatory compliance is a critical issue for ACDEX. The broker's lack of a valid regulatory license raises concerns about its operational legitimacy and the protection of client funds.

  In conclusion, while ACDEX offers a range of trading instruments and utilizes a popular trading platform, the concerns surrounding its regulatory status and user experiences warrant caution for potential clients. Users should conduct thorough research and consider alternative brokers with better reputations before engaging with ACDEX.