KVB Review 46
My account number is 800624. The following two problems led to my losses of nearly 6,000 dollars. First, on 2 July, CHINA300, KVB Kunlun. The platform gave no notification when the market opened at 9:30 A.M. The other price of spot gold purchased kept moving, while there is no reaction in CHINA300. All those prevented me from the best time to leave, with great consequent losses. Second, on 2 July, I purchased one hand XAUUSD spot gold, but the system automatically elected two hands, which made my account wipe out with a loss of 1,018 dollars (Order number: 26876980 6876986 26877705). This has happened six to seven times from June to July with great losses. Pending orders and slippages also led to losses. Now my account is frozen, being unable to check. I have contracted salesmen who aren’t responsible for account opening and sent email to the official account, but got no reply. I’d like to ask KVB Kunlun for explanations and solutions.
Hello, it is the conversion period of the old and new systems. Since we have not received the non-mainland certificate you submitted and the new software account has not been opened yet. Please provide the non-mainland certificate as follows:1.Proof of your outbound address including bill for water, electricity and coal bill or bank or tax bill or insurance bill, etc.2. Proof of non-chinese nationality including passport or long-term residence visa or work visa. 3. Legitimate overseas income certificate including payroll or tax return form or overseas investment income documents, etc. ** Please note that this document is valid for 3 months for Kind Regards, KVB Customer Services Team.
My account number is 800624. The following two problems led me a loss of nearly 6,000 dollars. First, on 2 July, CHINA300, KVB Kunlun. The platform gave no notification when the market opened at 9:30 A.M. The price of the other spot gold purchased kept moving, while there is no reaction in CHINA300, which prevented me from the best time to leave and suffered great consequent losses. Second, on 2 July, I purchased 100 Oz of XAUUSD spot gold, but the system automatically elected 200 Oz, which made my account wipe out with a loss of 1,018 dollars (Order number: 26876980 6876986 26877705). This has happened six to seven times from June to July with a loss of 10,000 dollars. Pending orders and slippages led to a loss of at less 10,000 dollars. KVB Kunlun needs to give my money back from the two accounts 800624 and 602787 with a capital of 20,173 dollars.
Through a person who claims to be a foreign exchange trader, I downloaded the KVB’s app. He then let me deposit money and work with him to trade foreign currency. For the first time, I lost all my deposit, and the second time I earned it back. Then I thought I should stop doing it, but he told me that my bank card number was wrong, which stopped me from quitting. I endured it since I saw that one number of my bank card number I entered was wrong. He asked me to deposit 40% of my account balance to modify my bank card information, so I deposited 45,000. As a result, when I went to withdraw money after I modified it, I was told that my account was frozen and I was not allowed to withdraw money. If I want to unfreeze it, I need to pay 30% of the account balance: (the original balance + 45000) * 30% = 46000. If I don't deposit money anymore, they would insist that I can’t withdraw, and tell me that there is no other way to unfreeze. Finally, the customer service directly ignored me. I asked him how to contact the leader or the website, he kept silence.
Recently the slippage on KVB’s MT4 is rather serious. And their server often crashes that we can’t open or close position.
I chose KVB because it was big and reliable. But now things like this happened. They asked us to provide our foreign resident certificate, which they knew we can’t have, otherwise they would force our position liquidated at a certain time. They just want to scam our money. What’s more, clients are under different situations. Those who hold no positions can choose to withdraw or switch platform. But what should those who are holding losing positions do? They can’t just close their positions in the given time. Their solution is not workable. It is an international listed company’s conduct which cannot solve everyone’s problem?
My trading account number is 65061. With no fluctuations in the market, the position is closed and the slippage is serious. If there are fluctuations, chuck will prevent closing orders out. I have reported the problem to the customer service personnel, but they give me cold shoulders.
Due to the changes in regulatory rules, kvb deliberately requires Chinese customers to submit documents that cannot be provided (it requires non-domestic identification, otherwise accounts will be forced to liquidate). their practice make its clients suffer losses and yet asked them to bear the losses. On top of that, they even ask the clients to understand them.
