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City Index Forex Broker provides real users with 7 positive reviews, * neutral reviews and 9 exposure review!

City Index Broker Review

6.56

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Business

Influence A

Risk Control

Risk Manage

City Index Review 16

Latest All(16) Positive(7) Exposure(9)
Exposure
Induce fraud

After being induced by customer service to make a deposit, I was unable to withdraw money, and they even tricked me into depositing by various means. A total of less than 1 million was deposited, I hope the platform can help me to recover it

难忘青春
2023-03-02
Exposure
Hard-earned money

Around December 20, 2022, I entered the gold-trading platform through a friend and added a customer service manager called cityindrx who is the customer service manager, and started depositing through her. When withdrawing money, they deny the withdrawals by various reasons and deceving me to depopsit more. Since, I always want my money back, I got scammed more and more and cannot withdraw at the end.

难忘青春
2023-03-01
Positive

I found out about City Index recently. It seems to be a very experienced broker with a good reputation. I read some good reviews and decided to try a demo account here.

FX1238707102
2023-02-17
Positive

I would give city index five stars without any hesitation. Yes, I have been trading with this broker for several years, and they don’t let me know all the time, amiable customer support, quick withdrawals. I recommend it to you guys.

FX1205395544
2023-02-14
Exposure
After inducing deposit, he refused to give the money for various reasons

Starting from Christmas Eve and Christmas, they used the company’s festival as an excuse to charge gold and anti-gold. The four-day event time was close to New Year’s Day. The reason was that the spread was lowered, the recharge was anti-money, and other reasons. During the event, the funds in the account suddenly disappeared at the end of the event. The double said that the security deposit exceeds the limit and cannot be withdrawn, and the account is locked and needs to be recharged and unsealed. After recharging, the withdrawal is said to be too large and detained by the Hong Kong Monetary Authority. Individuals need to pay personal income tax to get into the account

难忘青春
2023-01-08
Exposure
After being induced to recharge, I couldn’t withdraw money for various reasons, just because I didn’t leave too many screenshots due to my carelessness

The friends added through qq started to play stocks together for a long time, not to mention knowing a very good teacher who claimed to be Liu Zhenlin. He also invited another teacher who claimed to be Wang Shundong in the live broadcast room, and then built a group through a software called (listening and chatting). After a period of time, they said that the stock market is not good and let us speculate in gold. Because people in the group said that it is better to make money faster than stocks (in retrospect, it is all procrastination), so I got deeper and deeper and couldn’t extricate myself. I put myself and my side friends are suffering

难忘青春
2023-01-08
Exposure
Malicious hedging caused my account to be locked and I was unable to withdraw

I don’t know what happened the night before yesterday, and there were two more hedging orders in my account. I woke up today and found that the account could no longer be closed. The customer service said that you must pay a deposit to close the position and withdraw the money. Originally, I was planning to withdraw money today, so I couldn’t withdraw the money, and I had to pay to close the position and withdraw the money. Hope the platform can help me get my money back.

微量
2023-01-05
Exposure

After inducing us to deposit and trade for a while, I figured out that I could not withdraw the money and they directly disabled my trading account. The customer service blocked me. File a case with the police,

大聪明5243
2023-01-05

  

City Index 2025 Review: Everything You Need to Know

  City Index is a well-established broker that has garnered a reputation for its robust trading platforms and extensive market offerings. Overall, the reviews indicate that City Index is a reliable choice for both new and experienced traders, thanks to its competitive spreads and strong regulatory backing. However, some users have pointed out limitations in customer support and the absence of certain trading features that could enhance the trading experience.

  Note: Its important to recognize that the services offered by City Index can vary depending on the regulatory entity under which a trader is registered. This factor can influence aspects such as available products, leverage, and trading conditions.

  

Ratings Overview

Category Rating (out of 10)
Account Conditions 8
Tools and Resources 8
Customer Service & Support 7
Trading Experience 8
Trustworthiness 9
User Experience 8

  We evaluate brokers based on a comprehensive analysis of available data, user feedback, and expert opinions.

  

Broker Overview

  Founded in 1983, City Index has established itself as a prominent player in the forex and CFD trading space. The broker operates under the trading name of Stonex Financial Ltd, which is part of the Stonex Group, a publicly traded firm on the NASDAQ. City Index offers a range of trading platforms, including its proprietary Web Trader and the widely used MetaTrader 4 (MT4). Traders can access a diverse array of asset classes, including forex, indices, commodities, and shares. The broker is regulated by several top-tier authorities, including the UK's Financial Conduct Authority (FCA), the Australian Securities and Investments Commission (ASIC), and the Monetary Authority of Singapore (MAS).

  

Detailed Review

  

Regulated Geographic Areas

  City Index is regulated in multiple jurisdictions, including the UK, Australia, and Singapore. This regulatory oversight ensures a high level of consumer protection and compliance with industry standards. Clients from the UK benefit from the Financial Services Compensation Scheme (FSCS), which offers protection up to £85,000 in the event of broker insolvency.

  

Deposit/Withdrawal Currencies

  The broker supports multiple base currencies for account funding, including GBP, USD, and EUR. However, customers should be aware that trading cryptocurrencies is not available for retail clients in the UK due to regulatory restrictions.

  

Minimum Deposit

  The minimum deposit required to open an account with City Index is £100. This relatively low threshold makes it accessible for new traders looking to start their trading journey without a significant financial commitment.

  

Bonuses/Promotions

  Currently, City Index does not offer any deposit bonuses or promotional incentives for new clients. However, the broker provides a demo account that allows potential clients to practice trading with virtual funds for a limited period.

  

Tradable Asset Classes

  City Index offers an impressive selection of over 13,500 tradable instruments. This includes more than 80 forex pairs, a wide variety of indices, commodities, and over 4,500 shares from various global markets. However, it is worth noting that cryptocurrency trading is limited and not available to retail clients in the UK.

  

Costs (Spreads, Fees, Commissions)

  City Index is known for its competitive pricing structure. The average spread for the EUR/USD currency pair is approximately 0.74 pips, which is competitive within the industry. The broker does not charge commissions on most trades, except for stock CFDs, which incur a commission of 0.08% with a minimum charge. Additionally, an inactivity fee of £12 is charged after 12 months of account inactivity.

  

Leverage

  City Index offers leverage up to 1:30 for retail clients, in line with regulatory standards set by the FCA and ASIC. Professional clients may access higher leverage ratios, up to 1:400, depending on their trading volume and experience.

  

Allowed Trading Platforms

  Traders can access City Index through multiple platforms, including the proprietary Web Trader, MetaTrader 4, and the City Index mobile app. Each platform features advanced charting tools and customizable settings to enhance the trading experience.

  

Restricted Regions

  While City Index serves clients in many countries, it does not accept clients from the United States, Brazil, and several other jurisdictions where CFD trading is restricted. This limitation may affect some potential traders looking to engage with the platform.

  

Available Customer Service Languages

  City Index provides customer support in English and several other languages, catering to its diverse client base across different regions. Customer service is available via phone, email, and live chat, although it is not offered 24/7.

  

Repeating Ratings Overview

Category Rating (out of 10)
Account Conditions 8
Tools and Resources 8
Customer Service & Support 7
Trading Experience 8
Trustworthiness 9
User Experience 8

  

Detailed Breakdown

  • Account Conditions: The brokers account conditions are favorable, with a low minimum deposit requirement and a variety of account types available.
  • Tools and Resources: City Index provides a robust suite of trading tools, including advanced charting capabilities and integrated research resources, enhancing the trading experience.
  • Customer Service & Support: While customer service is generally responsive, some users have reported delays, particularly with email inquiries. The lack of 24/7 support may also be a drawback for some traders.
  • Trading Experience: The trading platforms are user-friendly and offer a range of features that cater to both beginner and experienced traders. However, some users have noted that the desktop platform could be more intuitive.
  • Trustworthiness: City Index has a high trust score due to its regulatory compliance and the backing of a well-established parent company, Stonex Group.
  • User Experience: Overall, users report a positive trading experience, though some have expressed concerns about the limitations on cryptocurrency trading and the absence of social trading features.
  •   In conclusion, City Index is a reputable broker that offers a comprehensive trading experience. While there are areas for improvement, such as customer support and product offerings, the overall consensus is that City Index is a solid choice for traders looking for a reliable and well-regulated trading environment.