City Index Broker Review

City Index 2025 Review: Everything You Need to Know

City Index is a well-established broker that has garnered a reputation for its robust trading platforms and extensive market offerings. Overall, the reviews indicate that City Index is a reliable choice for both new and experienced traders, thanks to its competitive spreads and strong regulatory backing. However, some users have pointed out limitations in customer support and the absence of certain trading features that could enhance the trading experience.

Note: Its important to recognize that the services offered by City Index can vary depending on the regulatory entity under which a trader is registered. This factor can influence aspects such as available products, leverage, and trading conditions.

Ratings Overview

Category	Rating (out of 10)
Account Conditions	8
Tools and Resources	8
Customer Service & Support	7
Trading Experience	8
Trustworthiness	9
User Experience	8

We evaluate brokers based on a comprehensive analysis of available data, user feedback, and expert opinions.

Broker Overview

Founded in 1983, City Index has established itself as a prominent player in the forex and CFD trading space. The broker operates under the trading name of Stonex Financial Ltd, which is part of the Stonex Group, a publicly traded firm on the NASDAQ. City Index offers a range of trading platforms, including its proprietary Web Trader and the widely used MetaTrader 4 (MT4). Traders can access a diverse array of asset classes, including forex, indices, commodities, and shares. The broker is regulated by several top-tier authorities, including the UK's Financial Conduct Authority (FCA), the Australian Securities and Investments Commission (ASIC), and the Monetary Authority of Singapore (MAS).

Detailed Review

Regulated Geographic Areas

City Index is regulated in multiple jurisdictions, including the UK, Australia, and Singapore. This regulatory oversight ensures a high level of consumer protection and compliance with industry standards. Clients from the UK benefit from the Financial Services Compensation Scheme (FSCS), which offers protection up to £85,000 in the event of broker insolvency.

Deposit/Withdrawal Currencies

The broker supports multiple base currencies for account funding, including GBP, USD, and EUR. However, customers should be aware that trading cryptocurrencies is not available for retail clients in the UK due to regulatory restrictions.

Minimum Deposit

The minimum deposit required to open an account with City Index is £100. This relatively low threshold makes it accessible for new traders looking to start their trading journey without a significant financial commitment.

Bonuses/Promotions

Currently, City Index does not offer any deposit bonuses or promotional incentives for new clients. However, the broker provides a demo account that allows potential clients to practice trading with virtual funds for a limited period.

Tradable Asset Classes

City Index offers an impressive selection of over 13,500 tradable instruments. This includes more than 80 forex pairs, a wide variety of indices, commodities, and over 4,500 shares from various global markets. However, it is worth noting that cryptocurrency trading is limited and not available to retail clients in the UK.

Costs (Spreads, Fees, Commissions)

City Index is known for its competitive pricing structure. The average spread for the EUR/USD currency pair is approximately 0.74 pips, which is competitive within the industry. The broker does not charge commissions on most trades, except for stock CFDs, which incur a commission of 0.08% with a minimum charge. Additionally, an inactivity fee of £12 is charged after 12 months of account inactivity.

Leverage

City Index offers leverage up to 1:30 for retail clients, in line with regulatory standards set by the FCA and ASIC. Professional clients may access higher leverage ratios, up to 1:400, depending on their trading volume and experience.

Allowed Trading Platforms

Traders can access City Index through multiple platforms, including the proprietary Web Trader, MetaTrader 4, and the City Index mobile app. Each platform features advanced charting tools and customizable settings to enhance the trading experience.

Restricted Regions

While City Index serves clients in many countries, it does not accept clients from the United States, Brazil, and several other jurisdictions where CFD trading is restricted. This limitation may affect some potential traders looking to engage with the platform.

Available Customer Service Languages

City Index provides customer support in English and several other languages, catering to its diverse client base across different regions. Customer service is available via phone, email, and live chat, although it is not offered 24/7.

Repeating Ratings Overview

Category	Rating (out of 10)
Account Conditions	8
Tools and Resources	8
Customer Service & Support	7
Trading Experience	8
Trustworthiness	9
User Experience	8

Detailed Breakdown

• Account Conditions: The brokers account conditions are favorable, with a low minimum deposit requirement and a variety of account types available.
• Tools and Resources: City Index provides a robust suite of trading tools, including advanced charting capabilities and integrated research resources, enhancing the trading experience.
• Customer Service & Support: While customer service is generally responsive, some users have reported delays, particularly with email inquiries. The lack of 24/7 support may also be a drawback for some traders.
• Trading Experience: The trading platforms are user-friendly and offer a range of features that cater to both beginner and experienced traders. However, some users have noted that the desktop platform could be more intuitive.
• Trustworthiness: City Index has a high trust score due to its regulatory compliance and the backing of a well-established parent company, Stonex Group.
• User Experience: Overall, users report a positive trading experience, though some have expressed concerns about the limitations on cryptocurrency trading and the absence of social trading features.

In conclusion, City Index is a reputable broker that offers a comprehensive trading experience. While there are areas for improvement, such as customer support and product offerings, the overall consensus is that City Index is a solid choice for traders looking for a reliable and well-regulated trading environment.