Bullwaves Comments 12
Withdrawal of €994.56 denied due to “latency arbitrage” without a single ticket or piece of technical data provided. I analyzed my 6,198 trades from the official MT5 history: the fast ones (<30s) lose money, 95% of the profit comes from positions held for minutes or hours, and the execution latency (0.2–1s in 29% of orders) rules out any millisecond arbitrage. I sent the analysis to Compliance with exact figures; they responded with a generic template and, 39 minutes later, adjusted my account balance to €0 (“ABUSE_PROFIT”). Their own help website doesn’t even list “abuse” as a reason for rejection. Escalating to the Seychelles FSA (SD185).
I am writing this review to warn other users about my experience with Bull Waves (managed by Equitex Capital Limited / Moonance LLC). For over a month I have been waiting for the payment of my funds without any valid explanation. I have submitted regular withdrawal requests for a total amount of 1.912 €. User ID: 1022335 Transaction ID: 31815603 (17/06/2026) Transaction ID: 33484955 (13/07/2026) Both requests are still pending and the money has not been credited to my account. I have contacted customer service several times by email, but I have only received automatic replies, without any concrete explanation and without any additional documentation being requested. I consider this behavior extremely unfair and contrary to the principles of transparency and fairness towards customers. I ask Bull Waves to process my withdrawals immediately and transfer the entire amount of 1.912 € to my bank account. I will update qu
Withdrawal always pending in rules 24 hours maximal ,customer service no respon,be carefull deposit in her
I've been using Bullwaves for some time now and overall the experience has been smooth and reliable. The platform execution is stable, deposits are processed quickly, and withdrawals on my end were handled without major delays. What I also appreciate is that the support team is responsive whenever I have questions regarding the platform or account setup. The MT5 experience feels user friendly, especially for traders who prefer a clean and simple interface. There are still some small areas that can continue improving, but overall the broker provides a solid trading experience with good features and convenient account management.
The withdrawal process has been organized and easy to track from my experience. Requests were processed properly and updates were clear throughout the transaction. Withdrawals came through fast which definitely builds more confidence in the platform. So far, everything has been handled well.
I had a few concerns regarding account verification before and the support team handled it properly. Replies were clear, professional, and easy to understand even for someone not too technical. They don’t just send automated answers which I appreciate a lot. Overall, the customer service has been dependable so far.
I contacted support a few times regarding account settings and they responded quicker than expected. The staff were polite and explained everything clearly without overcomplicating things. It’s good dealing with a team that actually knows how to assist traders properly. Overall, support has been dependable.
The customer support team has been reliable whenever assistance was needed. They respond professionally and provide answers that are actually useful. Communication has been clear and easy to follow every time I contacted them. Definitely a positive part of the platform.
