GEMFOREX foreign exchange brokers specializing in providing foreign exchange trading services, the company's official website https://secure.gemforexglobal.com/zh/marketing/links/go/12, about the company's legal and temporary regulatory information, the company's address Unit S43, Espace Building, Le Chemin De La Fraternite, Ile Du Port, Seychelles.
GemForex, officially known as Gem Group Holdings Ltd., was founded in 2010. The broker initially started as Gem Trade, focusing on automated trading solutions for the MetaTrader 4 platform. In 2014, it rebranded to GemForex, expanding its services to a broader audience. The company is headquartered in Auckland, New Zealand, with additional offices in Hong Kong, Japan, Taiwan, and Korea. As a private entity, GemForex caters primarily to retail forex traders, particularly in Asia, offering trading solutions to both novice and experienced traders.
Over the years, GemForex has established itself as a significant player in the forex market, gaining popularity for its user-friendly trading conditions and competitive offerings. The broker has also received various awards, highlighting its commitment to providing quality services. However, it operates under a regulatory framework that raises concerns due to its offshore status, primarily regulated by the Seychelles Financial Services Authority (FSA).
GemForex operates on a retail forex trading model, providing access to various financial instruments, including forex pairs, CFDs, and commodities. The broker positions itself as a gateway for traders looking for competitive trading conditions and a robust trading platform, making it appealing to a wide range of clients.
GemForex is regulated by the Seychelles Financial Services Authority (FSA), holding the license number SD 116. The FSA is known for its relatively lenient regulatory standards compared to more stringent jurisdictions like the Financial Conduct Authority (FCA) in the UK or the Australian Securities and Investments Commission (ASIC). The regulatory framework allows companies to operate with minimal capital requirements and oversight, which raises concerns regarding the safety of client funds.
GemForex emphasizes the segregation of client funds, ensuring that they are held in separate accounts from the broker's operational funds. This practice is crucial for protecting clients' investments in case of financial difficulties faced by the broker. However, the lack of participation in investor compensation schemes, which are commonly provided by more reputable regulatory bodies, poses a risk to traders.
The broker adheres to Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance measures, requiring clients to verify their identities before trading. This process includes submitting identification documents and proof of address to ensure that the broker meets the necessary regulatory requirements.
GemForex offers a diverse range of trading products, primarily focusing on forex currency pairs, which include 33 major pairs. Traders can access popular pairs such as EUR/USD, USD/JPY, and GBP/USD, among others. In addition to forex, the broker provides Contracts for Difference (CFDs) on various instruments, including indices and commodities. Specifically, GemForex offers trading on indices like the S&P 500 and commodities such as gold and crude oil.
The broker does not currently offer cryptocurrency trading, which may be a limitation for traders looking to diversify their portfolios with digital assets. However, it is noted that the range of available products is subject to updates, and the broker may introduce new instruments over time.
GemForex caters to retail traders, providing a user-friendly trading environment with competitive spreads and leverage options. The broker also offers institutional services, although details regarding these services are less prominent on their website.
GemForex primarily utilizes the MetaTrader 4 (MT4) and MetaTrader 5 (MT5) trading platforms, which are widely recognized in the trading community for their comprehensive features and user-friendly interfaces. These platforms support various trading strategies, including automated trading through Expert Advisors (EAs), which can significantly enhance trading efficiency.
In addition to the desktop versions, GemForex provides a web-based trading platform that allows traders to access their accounts without needing to install software. This feature is particularly beneficial for traders who prefer flexibility and convenience.
For mobile trading, GemForex supports both iOS and Android applications, ensuring that traders can manage their accounts and execute trades on the go. The platforms are equipped with advanced charting tools, technical indicators, and customizable trading strategies, catering to the diverse needs of traders.
The broker operates on an ECN (Electronic Communication Network) model, allowing for direct market access and competitive pricing. The servers are strategically located to ensure fast execution times and minimal latency, enhancing the overall trading experience.
GemForex offers several account types tailored to different trading needs. The primary accounts include:
The leverage offered by GemForex can reach up to 1:1000, providing traders with the ability to amplify their trading positions significantly. The minimum trading size is set at 0.01 lots, allowing for precise trade management.
GemForex applies floating spreads across its accounts, with average spreads starting from 1.2 pips for the All-in-One account and 0.0 pips for the Raw account, which incurs a commission of $3 per lot traded. The broker does not charge management fees, but overnight fees may apply for positions held overnight.
GemForex supports a variety of deposit methods, including bank transfers, credit cards, and e-wallets such as PayPal, Skrill, and Neteller. The minimum deposit requirement varies by account type, with the All-in-One account starting at $50. For other accounts, the minimum deposit is $3,000.
Deposits are processed quickly, often instantly for credit cards and e-wallets, while bank transfers may take 3-5 business days. Importantly, GemForex does not charge any fees for deposits, providing a cost-effective solution for traders.
Withdrawal methods include bank transfers and e-wallets, with the first withdrawal each month being free of charge. Subsequent withdrawals incur a 2% fee. Withdrawal processing times vary, with e-wallet withdrawals taking 1-3 business days and bank transfers taking longer.
GemForex provides customer support through multiple channels, including email, live chat, and telephone. However, support is not available 24/7, which may limit assistance during critical trading hours. The broker aims to respond promptly to inquiries, but feedback from clients indicates variability in response times.
The broker offers support in several languages, including English, Japanese, Chinese, and Korean, catering to its diverse client base. However, the educational resources provided by GemForex are somewhat limited, primarily consisting of basic tutorials and guides. Traders seeking in-depth educational materials may need to look elsewhere.
Market analysis services, including daily updates and reports, are not prominently featured, which may be a drawback for traders looking for comprehensive market insights. The broker provides basic trading tools such as calculators and economic calendars to assist traders in their decision-making processes.
GemForex operates primarily in the Asian market, with a significant presence in countries like Japan, Indonesia, and Malaysia. The broker has established regional offices in several Asian countries to cater to local traders.
However, there are notable restrictions on client acceptance from certain countries, including the United States, Afghanistan, Cuba, and several others. These restrictions are in place to comply with local regulations and ensure that the broker operates within legal frameworks.
In conclusion, while GemForex presents itself as a competitive broker with attractive trading conditions and a variety of account options, potential clients should carefully consider the regulatory environment and associated risks before engaging with the platform.
FX1611111706
Japan
From December last year to the present, GEMFOREX has repeatedly refused withdrawals and delayed withdrawals to many users, and has canceled profits and frozen accounts. Nevertheless, we are raising funds by holding a deposit bonus campaign. I also requested a withdrawal of profits on 2023.02.03 and still have not received the money. No matter how many times I contacted the contact center, I got almost the same response. It is like this. We apologize for any inconvenience caused by the long wait. Apology for delayed withdrawals, progress report, and future measures https://gforex.info/news/20230319/In the above, we will report on the current withdrawal delay status and future withdrawal support. Currently, we are unable to provide a clear estimate of how long it will take to complete the withdrawal. We are aware that all customers who have applied for withdrawals have their own circumstances, but we sincerely apologize for the inconvenience and anxiety we have caused. Thank you for your kind support. Even if you make a deposit, you never know when it will be withdrawn. Please use it as a reference.
Exposure
2023-04-11
taro7953
Japan
As of March 2023, withdrawals are delayed. It seems that some users who requested a withdrawal in December 2022 have not yet withdrawn. On February 4, 2023, we made an official announcement (https://gforex.info/news/20230204/) to apologize for the delay in withdrawals. In the announcement, they hinted that the issue would be resolved by the end of February, but even in March, the withdrawal delays continued to worsen, and some people who requested withdrawals have been waiting for more than a month. This company used to be famous for its 100% bonus and it was a popular company that won the best broker award. is different now. Once you deposit, there is a high probability that the money will not be withdrawn immediately even if you request a withdrawal. Even if I inquire when the money will be withdrawn, I'm here. Thank you for contacting us. I apologize for keeping you waiting. We have confirmed this with the department in charge, but we are still waiting for an answer from the LP side. We are calling out to the relevant parties so that we can respond as soon as possible, but the aftermath of the fraudulent transactions in December 2022 is unexpectedly large, and we apologize for the inconvenience caused to customers who are applying for withdrawals. We deeply apologize for the inconvenience. Regarding the request from 〇〇, we will share it and confirm it again, but it is difficult to inform you when the procedure will be completed. We apologize for keeping you waiting, but we appreciate your understanding on this matter. We apologize for the long wait. Please wait until the procedure is completed. In charge ●●● ---------------------------------------- It is not clear when exactly the money will be withdrawn. As of December last year, it was said that the transfer would be processed within 5 business days after requesting withdrawal. Please search for "gemforex withdrawal" or "gemforex withdrawal" on Twitter. You will see many people who have not withdrawn within 5 business days after requesting a withdrawal. Some people have not withdrawn for 20 business days or more, let alone 5 business days. The important point is that not only users who have made fraudulent transactions are kept waiting, but there are also general users who are caught up in the collateral damage. Do you want to trade FX with a company (Gemforex) that makes you wait more than 20 business days after requesting a withdrawal?
Exposure
2023-03-15
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aki2828
Japan
I applied for withdrawal in December 2022, but I still haven't withdrawn until 4.17 in 2023, more than 4 million money is detained, and I'm still trying to make a deposit claiming a 100% bonus. You have turned into a very dangerous business! You should think carefully before depositing, and don't withdraw until you confirm the LP, but it's a song. Everyone be careful!
Exposure
2023-04-17