Is Axa Global a scam, or is it legit?

We opened an account and received transactions through AXA GLOBAL company on the SEPTRADER platform, but when we wanted to withdraw money from our account, we could not reach any official related to the institution, and since they do not have a service through the panel, we cannot withdraw the money in the account. We applied to SEPTRADER, but they did not take any responsibility and left us face to face with AXA GLOBAL, this  Shouldn't institutions such as SEPTRADER, which provides prices on similar issues, also have responsibilities? Please all investors be very careful and invest in reliable institutions. Both the institution you work for and the platforms that provide prices are very important. They should definitely not work with platforms like SEPTRADER..