Citizens Financial Group Forex Broker provides real users with 1 positive reviews, * neutral reviews and * exposure review!
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Great FX platform with competitive spreads, zero commissions, and excellent customer support. Easy-to-use app and reliable trading environment!
Citizens Financial Group has garnered a mix of feedback from users and industry experts alike. While some customers appreciate the broad range of services offered, many express dissatisfaction with customer service and account management. Notably, the company has received a low rating of 1.07 out of 5 stars on various review platforms, indicating significant issues that potential customers should consider.
Note: It is essential to recognize that Citizens Financial Group operates under different entities across various regions, which may lead to inconsistent service experiences. This review aims to present a balanced view based on comprehensive research and user feedback.
| Category | Rating (Out of 10) |
|---|---|
| Account Conditions | 4 |
| Tools and Resources | 5 |
| Customer Service and Support | 3 |
| Trading Setup/Experience | 4 |
| Trustworthiness | 5 |
| User Experience | 3 |
| Additional Category | 4 |
How We Rate Brokers: Our ratings are based on a combination of user feedback, expert analysis, and factual data regarding services and offerings.
Founded in 1871, Citizens Financial Group is headquartered in Providence, Rhode Island. The company provides a wide array of financial services, including banking, investment, and wealth management. Although it offers a comprehensive suite of products, including checking and savings accounts, mortgages, and investment services, user experiences indicate that the execution of these services may not always meet expectations.
Citizens Financial Group does not prominently feature trading platforms like MT4 or MT5, as its primary focus lies in traditional banking and investment services. However, it does provide access to various asset classes, including stocks, bonds, and mutual funds. The company is not widely recognized for forex trading, which could be a limitation for traders seeking a dedicated forex broker.
Regulated Geographic Areas/Regions: Citizens Financial Group operates primarily in the United States, with branches in several states. However, it is not accredited by the Better Business Bureau, which raises concerns about its regulatory oversight.
Deposit/Withdrawal Currencies/Cryptocurrencies: The primary currency for transactions is USD. There is no indication that Citizens Financial Group supports cryptocurrency trading or transactions.
Minimum Deposit: Specific minimum deposit requirements can vary based on the type of account. However, many users have reported challenges in accessing their accounts and funds, which could be a deterrent.
Bonuses/Promotions: Citizens Financial Group has offered promotional bonuses for opening new accounts, but many users have expressed frustration over not receiving promised bonuses, as highlighted in user reviews.
Tradable Asset Classes: The bank offers various financial products, including checking accounts, savings accounts, mortgages, and investment services. However, its focus is more on traditional banking rather than active trading.
Costs (Spreads, Fees, Commissions): Users have reported high fees associated with certain services, particularly in the context of mortgages and auto loans. The lack of transparency regarding fees has led to dissatisfaction among customers.
Leverage: Citizens Financial Group does not prominently feature leveraged trading options, which may be a limitation for more experienced traders seeking to maximize their trading potential.
Allowed Trading Platforms: The bank primarily operates through its online banking platform, which has received mixed reviews regarding functionality and user experience.
Restricted Areas: Citizens Financial Group primarily serves customers in the United States, with limited international services.
Available Customer Service Languages: English is the primary language for customer service, which may pose challenges for non-English speaking customers.
| Category | Rating (Out of 10) |
|---|---|
| Account Conditions | 4 |
| Tools and Resources | 5 |
| Customer Service and Support | 3 |
| Trading Setup/Experience | 4 |
| Trustworthiness | 5 |
| User Experience | 3 |
| Additional Category | 4 |
Account Conditions: Users have reported issues with account accessibility and management, leading to a low rating in this category. Many complaints revolve around account closures without prior notice, as seen in several user reviews.
Tools and Resources: While Citizens Financial Group offers a range of services, the lack of advanced trading tools and resources has been noted by users as a significant downside.
Customer Service and Support: The most significant area of concern for users is customer service. Many have reported long wait times and unhelpful responses from representatives, leading to a poor overall experience.
Trading Setup/Experience: Users looking for a robust trading experience may find Citizens Financial Group lacking, as the focus is primarily on traditional banking rather than active trading.
Trustworthiness: Despite being a well-established institution, the low ratings and numerous complaints about service quality may impact customers' trust in the bank.
User Experience: The user experience has been described as frustrating, with many customers reporting difficulties in navigating the online banking platform and accessing their accounts.
In conclusion, the Citizens Financial Group review indicates that while the bank offers a comprehensive range of services, significant improvements are needed in customer service and account management to enhance user satisfaction. Potential customers should weigh these factors carefully before engaging with the bank.
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