Emperor Financial Services Group is a Hong Kong-based broker established in 2017 and regulated by both the Hong Kong Gold Exchange and the Securities and Futures Commission of Hong Kong. It offers self-developed, MT4, and MT5 platforms with mobile apps for iOS and Android, and its software experience is rated Fair. Customer service covers 10 languages and 2 regions through phone, email, and social channels, although response times may be lengthy. Its influence rating is D, concentrated in Hong Kong, with an average influence index of 4.42. The broker's strengths include regulation by multiple authorities, a full-license MT4/5 offering, and a long operating history, while its drawbacks include multiple disclosures, a high number of user complaints, and no EA support.
Regulatory Compliance and Security
Emperor Financial Services Group is regulated by multiple financial institutions, and its safety level is Level 1.
Trading software
Emperor Financial Services Group uses the Self-developed, MT5, and MT4 trading platforms and supports a Mobile App. Its software qualification is Full License MT4/5, and the software experience is rated Fair. The MT5 platform is highly customizable, available in multiple languages, and offers clear expense reports and a good search function, but it lacks two-step login and biometric authentication.
MT4/5 Server Distribution:
- MetaTrader 5: EmperorIntlExchHK-Trade (Singapore)
- MetaTrader 4: EmperorFinancial-Live (Singapore, Macao)
- MetaTrader 4: EmperorFinancial-Demo (Singapore, Macao)
Mobile Support:
- iOS: Eunify Gold, Eunify
- Android: Eunify Gold, Eunify
Customer Service
Customer service supports 10 languages and 2 regions. Most inquiries can be answered through phone numbers, email, and an IM app, but response times may be lengthy.
⚠️ Note: most users can receive a response, but the waiting time may be lengthy.
Influence
The influence rating of Emperor Financial Services Group is D, and its influence is mainly distributed in Hong Kong, with an average influence index of 4.42.