Spa Company Overview

Founding Date and Background

Spa Brokers, Inc. was founded on April 13, 1983, in Aurora, Colorado. The company has established itself as a prominent retailer in the hot tub and spa industry, specializing in the sale of hot tubs, fireplaces, saunas, and related products. With over 40 years of experience, Spa Brokers has built a reputation for quality service and a diverse range of products.

Parent Company/Ownership Structure

Spa Brokers operates as a corporation under the ownership of its founders and key management personnel, including Mr. Donald Edward Chandler (President) and Mr. Scott Chandler (Vice President). The company is family-owned and has maintained its independence since its inception.

Headquarters Location

The headquarters of Spa Brokers is located at 2850 Walden St, Aurora, CO 80011, USA. This central location serves as the main retail outlet and administrative hub for the company.

Global Business Scope

While Spa Brokers primarily operates within the United States, particularly in Colorado, it has developed a strong local presence with multiple locations across the state, including Aurora, Arvada, and Lone Tree. The company focuses on providing quality products and services to the local market rather than pursuing a global expansion strategy.

Main Regulatory Bodies

Spa Brokers is subject to regulations from various local and state bodies, including the Colorado Department of Regulatory Agencies. The company encourages customers to verify that any necessary licensing or bonding requirements are met, ensuring compliance with industry standards.

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Company History and Development

Key Milestones

• 1983: Spa Brokers, Inc. is founded.
• 1992: The company receives accreditation from the Better Business Bureau (BBB), establishing a commitment to customer service and ethical business practices.
• 2023: Celebrating 40 years in business, Spa Brokers continues to adapt to market changes and customer demands.

Business Expansion Journey

Spa Brokers has expanded its business by opening multiple locations across Colorado, allowing it to serve a broader customer base. The company has diversified its product offerings to include not only hot tubs but also fireplaces and saunas, catering to various customer needs.

Customer Base Growth

Over the years, Spa Brokers has built a loyal customer base, with many clients returning for multiple purchases. The company's emphasis on customer service and quality products has contributed to its reputation and growth.

Platform Development History

Spa Brokers has invested in developing its online presence, providing customers with access to product information and services through its website. This digital platform complements its physical stores, allowing for a more comprehensive shopping experience.

Important Awards or Recognitions Received

The company has received an A+ rating from the Better Business Bureau, reflecting its commitment to customer satisfaction and quality service. Additionally, Spa Brokers has been recognized for its excellence in customer service within the industry.

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Trading Services Offered

Forex Trading Options

Spa Brokers does not engage in forex trading. Instead, it focuses on retail sales of hot tubs, fireplaces, and related products.

Stock Trading Options

As a retailer, Spa Brokers does not offer stock trading options. Its business model is centered around physical product sales rather than financial trading services.

CFD Trading Products

Spa Brokers does not provide Contracts for Difference (CFD) trading products, as it is not a financial services company.

Other Financial Instruments

Spa Brokers does not deal in cryptocurrencies, commodities, or other financial instruments. Its primary focus remains on hot tubs, saunas, and fireplace products.

Special Services or Unique Advantages

Spa Brokers offers a range of unique advantages, including:

• Expert Customer Service: The staff is recognized for their extensive product knowledge and customer service excellence.
• Diverse Product Range: The company provides a variety of products, including new and used hot tubs, fireplaces, and outdoor living solutions.
• Maintenance and Service Support: Spa Brokers offers maintenance services for the products sold, ensuring customer satisfaction beyond the initial purchase.

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Regulatory and Legal Background

Detailed Regulatory Information

Spa Brokers operates under the regulations of several bodies, including:

• Colorado Department of Regulatory Agencies: Ensures compliance with state laws regarding business operations.
• Better Business Bureau (BBB): Provides oversight and accreditation based on customer service standards.

Legal Entity Structure by Region

Spa Brokers operates as a corporation in Colorado, with multiple retail locations. Each location adheres to local regulations and licensing requirements.

Client Fund Protection Measures

While Spa Brokers does not handle client funds in the context of trading, it ensures that all transactions are secure and compliant with applicable laws and regulations.

Countries/Regions Served

Spa Brokers primarily serves customers in Colorado, with a focus on the Denver metropolitan area and surrounding communities. The company does not engage in international sales or operations.

Compliance History

The company has maintained a strong compliance record, with only one complaint closed in the last three years, demonstrating its commitment to customer satisfaction and regulatory adherence.

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Competitive Landscape

3-5 Main Competitors

Spa Brokers competes with several other retailers in the hot tub and fireplace market, including:

1. Hot Tub Superstore: Offers a wide range of hot tubs and accessories.
2. The Spa Doctor: Focuses on spa sales and maintenance services.
3. Swim Spa Warehouse: Specializes in swim spas and related products.

Positioning in the Industry

Spa Brokers positions itself as a family-owned business that prioritizes customer service and product quality. Its long-standing presence in the market provides a competitive edge over newer entrants.

Market Differentiation Factors

The key factors that differentiate Spa Brokers from its competitors include:

• Long-standing Reputation: With over 40 years in the industry, Spa Brokers has established trust and reliability among its customers.
• Comprehensive Product Knowledge: The staff is well-trained and knowledgeable, providing exceptional customer service and support.
• Local Focus: The company emphasizes serving the local community, ensuring that it meets the specific needs of its customers.

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In conclusion, Spa Brokers, Inc. stands out as a reputable retailer in the hot tub and spa industry, with a strong commitment to customer service and product quality. Its history, regulatory compliance, and competitive positioning reflect its dedication to maintaining a trusted presence in the market. For those interested in exploring more about Spa Brokers and its offerings, learn more.