Is HK JINXIANG INTERNATIONAL LIMITED safe?

I was introduced to open an account with HK JINXIANG INTERNATIONAL LIMITED and successfully deposited $14,600 on October 22, 2024. After winning some money on the platform, I applied for a withdrawal of $18,000 in December, but was unable to proceed with the withdrawal. During December, I contacted customer service multiple times; they kept telling me that the backend was reviewing it and repeatedly assured me that the funds would be credited the next day, asking me to patiently wait. Starting from December 27, I could no longer log into my account as it displayed that my account had been banned and I was also unable to contact customer service through their website. On January 8, 2025, I called HK JINXIANG INTERNATIONAL LIMITED's customer service number, and they told me that a staff member would contact me. However, by January 15, 2025, no one from HK JINXIANG INTERNATIONAL LIMITED had reached out to me. Now, even their customer service number is unreachable. HK JINXIANG INTERNATIONAL LIMITED has maliciously closed my account and is preventing me from withdrawing funds! I suspect that the platform is planning to abscond.