Desjardins Online Brokerage service

Desjardins Online Brokerage Complete Account Guide: Registration, Account Opening, and Login Processes

Part One: Account Registration Process

How to Register a Desjardins Online Brokerage Account

The registration process for a Desjardins Online Brokerage account is straightforward and can be completed in just a few steps. Below is a detailed guide on how to register:

Steps to Register:

• Accessing the Registration Page:
• Visit the official Desjardins Online Brokerage website (https://www.disnat.com/en/).
• Click on the "Sign Up" or "Open an Account" button prominently displayed on the homepage.
• Filling in Required Information:
• You will be prompted to enter personal information, including your name, date of birth, Social Insurance Number (SIN), and home address.
• Ensure that all information is accurate to avoid delays in the registration process.
• Email/Phone Verification:
• After submitting your information, you will receive a verification email or SMS.
• Click on the link provided or enter the verification code to confirm your email or phone number.
• Identity Verification (if required):
• Depending on your situation, you may need to upload documents for identity verification, such as a government-issued photo ID (e.g., driver's license or passport).
• Ensure the document is clear and legible.
• Registration Confirmation:
• Once your information is verified, you will receive a confirmation email indicating that your registration was successful. This email may also contain your user code for future logins.

Common Registration Issues and Solutions

• Incorrect Information: If you receive a message indicating that the information provided is incorrect, double-check all entries for accuracy.
• Verification Email Not Received: Check your spam folder. If you still don't see it, try resending the verification email from the registration page.
• Identity Verification Delays: If your identity verification takes longer than expected, contact Desjardins customer service for assistance.

Regional Differences in Registration

Desjardins Online Brokerage primarily serves Canadian residents. Non-residents may face restrictions, and specific requirements may vary by province. Always check for local regulations that may affect your registration process.

Part Two: Desjardins Online Brokerage Account Opening Detailed Guide

Understanding Account Opening vs. Registration

While registration is the initial step to create a user account, account opening involves selecting the type of investment account you wish to use for trading.

Preparation Work Before Account Opening

Before proceeding with the account opening, ensure you have the following documents ready:

• A void cheque in JPEG or PDF format.
• A scanned copy of a government-issued ID.
• Your Social Insurance Number.

Detailed Account Opening Steps:

• Selecting Account Type:
• After registration, log in to your account and navigate to the account opening section.
• Choose the type of account you wish to open (e.g., Cash, Margin, TFSA, RRSP, etc.).
• Submitting Required Documents:
• Upload the necessary documents as prompted. Ensure they are clear and appropriately formatted.
• Account Review Process:
• Your application will undergo a review process. This typically takes about 48 hours.
• During this time, Desjardins may contact you for additional information if needed.
• Account Activation:
• Once approved, you will receive a confirmation email with details about your new account.
• Follow the instructions provided to activate your account.
• Initial Setup:
• Log in to your account and set up your profile. This includes setting your preferences for trading notifications and account management.

Frequently Asked Questions About Account Opening

• What is the minimum deposit required？

  A minimum deposit of CAD 1,000 is required to open most accounts.

• How long does the account opening process take？

  Typically, it takes around 48 hours from submission to activation.

Next Steps After Opening an Account

Once your account is active, familiarize yourself with the trading platform, explore educational resources, and consider setting up a watchlist for tracking your investments.

Part Three: Desjardins Online Brokerage Login Process Explained

Basic Web Login Process

Logging into your Desjardins Online Brokerage account is a simple process. Follow these steps:

• Visit the Login Page:
• Go to the Desjardins Online Brokerage website and click on the "Login" button.
• Enter Your Credentials:
• Input your user code (which can be your email or user ID) and password.
• Verification:
• If you have enabled two-step verification, you will receive a code via text or email. Enter this code to proceed.
• Access Your Dashboard:
• Once logged in, you will be directed to your trading dashboard, where you can view your investments and account details.
• Log Out:
• Always remember to log out after your session, especially if using a public computer.

Mobile App Login Process

For those using the mobile app, the login process is similar:

• Open the app and enter your user code and password.
• Complete any required two-step verification.

Common Login Issues and Solutions

• Forgotten Password: If you cannot remember your password, click on the "Forgot Password？" link on the login page. Follow the instructions to reset it.
• Account Lockout: If you enter incorrect credentials multiple times, your account may be locked. Contact customer support to unlock your account.
• Technical Issues: Ensure your internet connection is stable. If the website is down, check for notifications on the Desjardins social media channels or website.

Overview of Features After Login

After logging in, you can access various features, including:

• Viewing account balances and transaction history.
• Placing trades for stocks, ETFs, and other securities.
• Accessing educational resources and market analysis.

Additional Sections

Account Security Recommendations

To keep your account secure:

• Enable two-factor authentication.
• Regularly update your password and avoid using easily guessable information.
• Monitor your account activity for any unauthorized transactions.

Best Practices for Account Management

• Regularly review your portfolio and adjust your investment strategy as needed.
• Take advantage of educational resources offered by Desjardins to improve your investment knowledge.
• Keep your contact information updated to receive important account notifications.

How to Get Technical Support

For assistance, you can contact Desjardins customer support at 1-866-873-7103 or use the secure message feature within your online account. Their team is available Monday to Friday from 8 AM to 5 PM ET.

This comprehensive guide has covered the essential steps for desjardins online brokerage registration, account opening, and login processes. By following these instructions, you can navigate the setup of your Desjardins Online Brokerage account with ease and confidence.