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Octopusenergy Deposit
Rating Index
Pros
Excellent customer service with quick response times and high satisfaction ratings from users.
Transparent and clear billing practices, making it easy for customers to understand their charges.
Offers competitive prices and a range of innovative tariffs, including 100% renewable energy options.
Cons
Not the fastest at resolving complaints, which may lead to customer frustration.
Limited availability of customer service outside standard office hours, potentially inconvenient for full-time workers.
Some users report issues with smart meter installations and functionality, leading to occasional billing inaccuracies.
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