M+Online foreign exchange brokers specializing in providing foreign exchange trading services, the company's official website https://registration.mplusonline.com/register, about the company's legal and temporary regulatory information, the company's address No. 1, 3 & 5, Jalan PPM 9, Plaza Pandan Malim, (Business Park), Balai Panjang 75250 Melaka.
M Online, officially known as Malacca Securities Sdn Bhd, was established in 1963 and has its headquarters located at No. 1, 3 & 5, Jalan PPM 9, Plaza Pandan Malim, Balai Panjang, 75250 Melaka, Malaysia. As a private entity, M Online operates primarily in the Malaysian market, catering to a diverse clientele that includes both retail and institutional investors.
Over the decades, M Online has evolved significantly, marking important milestones in its journey. The firm initially focused on traditional brokerage services and has gradually embraced digital transformation to enhance its service offerings. The launch of its online trading platform in 2012 represents a significant step towards modernizing its operations and improving accessibility for clients.
M Online operates under a business model that emphasizes retail forex trading and investment services, providing clients with access to a wide range of financial instruments. The firm is committed to offering competitive trading conditions and a user-friendly trading experience, making it a notable player in the Malaysian financial services sector.
M Online operates as an unregulated broker, which means it does not fall under the supervision of any official regulatory body. This lack of regulation raises concerns regarding investor protection and the oversight of trading practices.
Currently, M Online does not possess valid regulatory licenses, which may impact the level of consumer protection typically afforded by regulatory frameworks. The absence of a regulatory framework can increase the risk for clients, as there are no guarantees regarding the safety of funds or the integrity of trading practices.
The firm follows basic compliance measures, including Know Your Customer (KYC) and Anti-Money Laundering (AML) protocols, to ensure that it verifies the identities of its clients and prevents illicit activities. However, the lack of regulatory oversight means that these measures may not be as robust as those enforced by regulated brokers.
M Online offers a diverse range of trading products, focusing on the following categories:
Forex Trading: The platform provides access to a variety of forex currency pairs, allowing traders to engage in the global currency market. The specific number of forex pairs available is not detailed in the current information.
Contracts for Difference (CFDs): Clients can trade CFDs on various underlying assets, including indices, commodities, and stocks. This feature provides traders with the ability to speculate on price movements without owning the underlying asset.
Commodities and Indices: The broker offers trading in key commodities and market indices, enabling clients to diversify their trading portfolios.
The firm does not specify the frequency of product updates or the introduction of new trading instruments, which may limit traders seeking a broader range of investment options.
M Online primarily serves retail clients, but it also offers services for institutional investors, aiming to provide a comprehensive trading environment for a diverse clientele.
M Online does not support the widely recognized MetaTrader 4 or MetaTrader 5 platforms, which may limit its appeal to traders accustomed to these tools. Instead, the firm has developed its proprietary trading platform, designed to provide a user-friendly interface and essential trading functionalities.
The trading platform is accessible via web browsers, allowing clients to trade conveniently from various devices. Additionally, M Online offers a mobile application compatible with iOS and Android, enabling traders to manage their investments on the go.
The execution mode is not clearly defined in the available information, but it is essential for traders to understand the type of execution model employed by the broker, whether it be ECN, STP, or Market Making.
The brokers server infrastructure is located in Malaysia, which may affect trade execution speed and reliability for international traders. There is no mention of API integration or support for automated trading, which could be a limitation for algorithmic traders.
M Online offers a variety of account types, but the specific details regarding standard account conditions are limited. Here are some key points:
Standard Account Conditions: The minimum deposit requirement and spreads are not explicitly stated in the available information, which could be a drawback for potential clients.
Advanced Account Types: There is no mention of VIP or professional accounts, which may limit options for high-volume traders.
Special Accounts: The availability of Islamic accounts or corporate accounts is not detailed, which is important for clients seeking specific account types.
Demo Account Policy: The information does not specify the availability of demo accounts for traders to practice before committing real funds.
Leverage Ratios: The leverage offered by M Online varies depending on the product, but specific ratios are not provided.
Minimum Trade Size: The minimum trade size and overnight fees are also not detailed, which are critical factors for traders.
M Online supports various deposit methods, including bank transfers and credit cards. However, specific details regarding the minimum deposit requirements for different account types are not provided.
Deposit Processing Time: The information indicates that deposits are generally processed quickly, but exact timelines are not specified.
Deposit Fees: There is no mention of deposit fees, which can impact the overall trading costs for clients.
Withdrawal Methods and Restrictions: The broker provides withdrawal options, but details regarding processing times and any associated fees are not available.
Withdrawal Processing Time: Clients may expect withdrawals to be processed within a reasonable timeframe, but specifics are not provided.
M Online offers customer support through various channels, including phone and email. However, the lack of a live chat option may limit immediate assistance for clients.
Service Hours and Time Zone Coverage: The support hours are not specified, which could impact clients in different time zones.
Multilingual Support: The languages supported by the customer service team are not detailed, which could be a concern for non-Malay speakers.
Educational Resources: M Online provides limited educational resources, such as market analysis and FAQs, but the depth and breadth of these materials are not specified.
Trading Tools: The availability of trading tools, such as calculators and market calendars, is not mentioned, which could enhance the trading experience for clients.
M Online primarily serves clients in Malaysia, providing access to the local stock market and other international markets.
Major Service Markets: The broker focuses on the Malaysian market, with limited information available regarding its reach in other regions.
Regional Offices: The main office is located in Melaka, Malaysia, with no mention of additional regional offices.
Countries/Regions Not Accepted: Specific countries or regions from which clients are not accepted are not detailed, which is crucial for potential clients to understand.
Special Restrictions: There are no specific restrictions highlighted in the available information, but the unregulated status may pose risks for clients in certain jurisdictions.
In conclusion, M Online broker offers a variety of trading products and services primarily focused on the Malaysian market. However, the lack of regulation, detailed account conditions, and robust customer support may raise concerns for potential clients. Investors should carefully consider these factors before engaging with M Online for their trading activities.
Graciela
Colombia
Hello good evening, my name is Graciela and I have come to expose my case, from the M+Online platform which has scammed me out of my money, to begin with I need to say that the customer service attended me, an agent named Jhonny who was very kind at the beginning and then the service was terrible, at the beginning he told me to register on the platform and I did so, and also to sign a digital document that was supposedly a "guarantee for my account", I verified through email, and after that he lost me that to start trading in the market I had to make a deposit, so he went and sent $1507, I go to my account to wait for the cash to be made and that moment never came, I wrote to Mr. Jhonny and what he does is leave me on sight, and there is no solution, for both days I have done it and I have not received any response of any kind, besides, there is not a single peso of money in my account, I demand for please justice
Exposure
2022-08-08