CAPEX.com is a Cyprus-based broker established in 2016 and regulated by the Cyprus Securities and Exchange Commission, the Seychelles Financial Services Authority, and the Financial Sector Conduct Authority in South Africa. Opening an account is easy and completely digital, and traders can choose from three account types with minimum deposits ranging from $1,000 to $25,000. The platform lineup covers MT5 and a self-developed solution, with mobile app and web access, and the overall software experience is rated as fair. Customer service supports nine languages and can be reached by phone, email, and several social channels, although response times may be lengthy. The broker's influence is rated B and is mainly distributed across the United Arab Emirates, Argentina, Australia, Brazil, Canada, Chile, Colombia, Czech Republic, Germany, and Algeria, with an average influence index of 6.47. Its advantages include regulation by multiple authorities, multiple account types, and a long operating history, while the main drawbacks are an uncertain regulatory status on some entities, multiple disclosures, and a high number of user complaints.
Regulatory Compliance and Security
CAPEX.com is supervised by several financial institutions, and the regulatory status across these entities is mixed, covering regulated, unverified, and offshore regulation. The broker is based in Cyprus and was founded in 2016. Its safety level is 3.
The CYSEC license held by Key Way Investments Ltd carries regulated status under regulation number 292/16. The CYSEC entry for Naga Markets Europe Ltd is unverified under regulation number 204/13. The FSA license held by KW Investments Ltd is an offshore regulation under number SD020, and the FSCA entry for JME FINANCIAL SERVICES (PTY) LTD is unverified under regulation number 37166.
Account Type
CAPEX.com offers 3 types of accounts:
All accounts support lock-up positions, scalping and EA trading.
Trading software
CAPEX.com uses the MT5 and a self-developed trading platform, and supports Mobile App and web access. This review uses the MT5 trading platform, which is highly customizable, available in multiple languages, and has clear expense reports. It has a good search function and clear expense reports but lacks two-step login and biometric authentication. The platform holds an MT4/5 qualification, and the software experience is rated as fair.
MT4/5 Server Distribution:
- Capex-Live (MetaTrader 5, Germany)
- KeyWay-Live (MetaTrader 5, Ireland)
- KeyWay-Demo (MetaTrader 5, Ireland)
Mobile Support:
Web access is also provided through the broker's browser-based trading platform.
Customer Service
CAPEX.com's customer service supports 9 languages and 1 region. You can contact them via phone number, email, and IM app for answers to most inquiries; however, please note that response times may be lengthy.
⚠️ Response times may be lengthy.
Influence
The influence of CAPEX.com is mainly distributed in the United Arab Emirates, Argentina, Australia, Brazil, Canada, Chile, Colombia, Czech Republic, Germany, and Algeria, with an average influence index of 6.47 and an overall rating of B.
5-10 years
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